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Release Day Delivery

What is Release Day Delivery?
What is eligible for Release Day Delivery?
Where is Release Day Delivery available?
What is the cost of Release Day Delivery?
How do I place a Release Day Delivery order?
How will my order be delivered?
What if the release day changes?
When will my order be delivered?
What if the release day has passed and I still haven't received my order?
How do I change my order?
Release Day Delivery Terms and Conditions


What is Release Day Delivery?

When you place a pre-order for an item offering Release Day Delivery and you select either First Class or One-Day Delivery (available for eligible postcodes only), Amazon.co.uk will dispatch your order prior to the release day, with the intention that it arrives with you on the actual release day.

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What is eligible for Release Day Delivery?

Release Day Delivery is only available for items displaying the Release Day Delivery offer message on their product description pages. Items that do not display the Release Day Delivery offer message aren't eligible for this service.

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Where is Release Day Delivery available?

Where an item is eligible for Release Day Delivery, Release Day Delivery is available to all UK postcodes by First Class delivery and to eligible postcodes by One-Day delivery, provided you meet the applicable pre-order cutoff date.

See the Terms and Conditions below for further details.

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What is the cost of Release Day Delivery?

Prime Members Prime members are eligible for Release Day Delivery at no extra cost as part of their annual Prime membership.
Non-Prime MembersNon-Prime members will be charged for First Class or One-Day delivery, depending on the delivery option selected.

FREE Release Day Delivery is available on eligible pre-order titles (including games, consoles and accessories) listed in the Amazon.co.uk 'PC & Video Games' store. Please see the FREE Release Day Delivery Terms and Conditions for more information.
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How do I place a Release Day Delivery order?

  1. Place an eligible item in your shopping basket and click the Proceed to checkout button.
  2. Select your delivery address
  3. You'll see "get it on its release day" in green next to the available delivery method(s). You must select either First Class or One-Day delivery to get Release Day Delivery. If you don't see the message "get it on its release day", your order isn't eligible for Release Day Delivery.
  4. Once it becomes too late to select First Class delivery for Release Day Delivery the green "get it on its release day" message will only appear next to One-Day delivery (see the Terms and Conditions below for further details).
  5. Verify your payment method and complete your order.

Important:

  • Please ensure that your order only contains the item that is eligible for Release Day Delivery. If you have other items in your Basket, we recommend that you place separate orders for these items.
  • Payment for your pre-order is taken when your item is shipped to you. If you choose to pay by credit or debit card, please ensure that the expiry date of your payment card is after the release day.
  • Once you've placed your order, any changes made to it, for example changes to the delivery address or delivery option, may affect your order's eligibility for Release Day Delivery or FREE Release Day Delivery (as applicable).
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How will my order be delivered?

Orders are dispatched by any one of a selection of carriers, regardless of whether you choose First Class or One-Day delivery.

Although a signature isn't required for most Release Day Delivery items, some deliveries will require a signature and we can't guarantee that our carrier will leave a package at the delivery address if no one is available to accept it. If the package isn't left on your doorstep on the release date, the carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.

Some carriers make deliveries to residential addresses as late as 9pm, so please allow sufficient time for the delivery.

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What if the release day changes?

Release days sometimes change. If you've placed a pre-order for an item for Release Day Delivery and the release day changes, we'll notify you of this change by e-mail.  Release Day Delivery will still apply to your pre-order.

Important: payment for your pre-order is taken when your item is dispatched to you. If you choose to pay by credit or debit card, please ensure that the expiry date of your card is after the new release day.

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When will my order be delivered?

Orders that are fulfilled by Amazon.co.uk and dispatched via a trackable method will have tracking information available in Your Account.

If tracking information is available and indicates the parcel has been delivered, please check with your neighbours or family members. Parcels are occasionally left with neighbours, or a building manager, or are placed somewhere relatively safe, such as your porch or garage.

If the tracking information indicates that your parcel is being returned to us, or if the address is incorrect, it may have been undeliverable.

Please note that some carriers make deliveries to residential addresses as late as 9pm, so please allow sufficient time for the delivery.

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What if the release day has passed and I still haven't received my order?

When you place a pre-order for an item offering Release Day Delivery, before the applicable cut-off date and you select either First Class or One-Day delivery Amazon.co.uk will dispatch your order prior to the release day, with the intention that it arrives with you on the actual release day.

Unfortunately, sometimes unforeseen delays can occur during the dispatch and delivery process which can delay your order.

If the release day has passed and your order hasn't arrived, please contact Customer Service.

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How do I change my order?

If you need to make changes to your order, you should do so no later than four days before the release day if you chose First Class delivery and no later than two days before the release day if you chose One-Day delivery.

Important: Any changes to your order, for example changes to the delivery address or delivery option, may affect your order's eligibility for Release Day Delivery or FREE Release Day Delivery (as applicable).

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Release Day Delivery Terms and Conditions

The following restrictions apply to Release Day Delivery eligibility:

  1. Release Day Delivery applies only to items displaying the Release Day Delivery offer message on their product detail pages, where you select First Class or One-Day delivery checkout. It doesn't apply to items not displaying the Release Day Delivery offer message or if you choose FREE Super Saver Delivery or, where available, Expedited Delivery or Express Delivery.
  2. You must select First Class delivery no later than four days before release day, or One-Day delivery no later than two days before release day, to get Release Day Delivery.
  3. One-Day Delivery applies only to orders dispatching to eligible postcodes within the United Kingdom.
  4. Release Day Delivery isn't available for orders that are being delivered to a pickup location such as an Amazon Locker or a Collect+ store.
  5. FREE Release Day Delivery is only available for eligible products (including games, consoles and accessories) listed in the Amazon.co.uk 'PC & Video Games' store. Please see the FREE Release Day Delivery Terms and Conditions for more information.
Information about our Release Day delivery options and rates.
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