Amazon Locker Eligibility

Many retail and FBA items can be delivered to an Amazon Locker as long as they're light enough and small enough to fit into a locker. The information on this page explains why you might not be able to select an Amazon Locker as your delivery address.

During checkout, you'll be able to proceed with your order if all items are eligible for delivery to the Locker address; otherwise, you'll be asked to change the delivery address or remove specific items from your order.

Are you ordering a Marketplace item?
Are you ordering large items or multiple items?
Did you place your order using 1-Click?
Does an item in your order need specialist handling?
Can your items dispatch within 24 hours?
Still can't select delivery to a Locker?

Are you ordering a Marketplace item?

Only items dispatched by Amazon.co.uk are eligible for delivery to an Amazon Locker. This includes Marketplace items that are "Fulfilled by Amazon" (usually items from Amazon Merchants or Warehouse Deals). All other items sold by third-party sellers are dispatched directly from the seller; therefore, they are not eligible for delivery to a Locker.

Are you ordering large items or multiple items?

Lockers are available in a variety of sizes. Currently, Lockers can accept packages up to 53 cm x 39.5 cm x 33 cm in dimension, with a maximum weight of 10lbs. If the combined size, weight or dimensions of your parcel exceed the Locker size restrictions, you'll need to remove items or select a different delivery address.

Did you place your order using 1-Click?

To select delivery to an Amazon Locker, you must place your order using the shopping basket. If your order hasn't yet entered the dispatch process, you can still change your address using Your Account.

Does an item in your order need specialist handling?

Items of very high value or those that require special handling need to be delivered to a home or business address.

Can your items dispatch within 24 hours?

All items in your order must be available for dispatch within 24 hours. Although an item may be listed as "In Stock", we may not be able to dispatch that item right away. For items that can dispatch within 24 hours, the product detail page will show a message similar to "Want this item by tomorrow? Order in the next 30 minutes".

Still can't select delivery to a Locker?

If you've checked each of these items and you still can't select delivery to an Amazon Locker, then it's most likely that all available lockers are full. You should select a different delivery address or try to complete your order again on a different day.