Troubleshooting & User Guides
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Troubleshooting Your Kindle
Select your problem from the list for helpful troubleshooting solutions.
Most issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Go to Quick Fix: Restart Your Kindle
If you want to return your Kindle or Kindle Content, go to Kindle Return Policies.
Know Your Kindle
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