Trade-In Programme Terms & Conditions

Please read the terms and conditions of the Amazon.co.uk Trade-In Programme.

  • Your participation in the Trade-In programme (the "Programme") is subject to the terms and conditions stated below. This includes Amazon.co.uk's general Conditions of Use, Privacy Policy, and all rules and policies for the Programme included on Amazon.co.uk, including rules and policies stated in Help pages.
  • To participate in the Programme, you must (a) be at least 18 years old, (b) send your products only from the United Kingdom and (c) have a billing and physical address located in the United Kingdom. Products sent from outside the United Kingdom will not be accepted or returned.
  • Items you submit for trade-in using the Programme are subject to acceptance by the grader for the Programme, NorAm Partners Ltd., a third-party company (the "Grader").
  • You are solely responsible for the dispatch of products to the Grader and neither Amazon nor the Grader accept any liability for any products damaged or lost during transit.
  • Items the Grader accepts will be purchased from you either by third party companies that submit trade-in offers to the Programme ("Merchants"), us (i.e. Amazon itself) or the Grader (acting as a Merchant). You will be paid for the items with an Amazon.co.uk gift card issued for the value of your trade-in, at the time of submission, under the gift card terms and conditions for Amazon.co.uk's gift card programme. We will deliver the gift card to you on behalf of the Merchant (or ourselves, if we are purchasing the traded-in product) by depositing it into your Amazon.co.uk account. You will not be entitled to any other payment for items you submit for trade-in using the Programme.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Programme, that the items are not counterfeit or stolen and that your submission of them complies fully with the Programme requirements.
  • The items you submit must meet the Trade-In Product Eligibility requirements as determined in sole discretion by the Grader, or such items will be rejected. Rejected items will be subject to the Additional Return Terms and Conditions for Rejected Items described below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and consider it to meet the condition criteria you choose. The Merchant will inspect your item against the same condition criteria.
  • Your choice of a Return Option during the trade-in submission process determines whether, if your item was considered to be in a lower condition than what you specified, you will be (i) paid a lower amount or (ii) receive your item back.
  • A trade-in offer for any title may be created, cease to exist or change over time at the absolute discretion of Amazon or the relevant Merchant.
  • You authorise Amazon to provide your customer information, including name and delivery address, to the Grader for use by the Grader for the purpose of processing your trade-in including, where necessary, returning items to you, all in accordance with the Privacy Policy
  • Amazon may revise these terms and conditions at any time and/ or may suspend or terminate the Programme at any time.
  • Amazon (and the Merchants) make every effort to ensure that the trade-in values (TIV) stated in the Programme are accurate, but occasionally errors may result in the display of an incorrect TIV. If you attempt to trade in an item for which an incorrect TIV has been posted, the Grader, Amazon and Merchants reserve the right to accept or reject the item at their discretion. If your trade-in is rejected due to an incorrect TIV having been stated in the Programme, you will be sent an e-mail notification and the item will be returned to you at no additional cost. You will not receive any payment for the rejected items.

Additional Return Terms and Conditions for Rejected Items

  • Items are inspected upon receipt by the Grader using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected (including the items described below, "Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    • "Lost" items are items that are lost in transit.
    • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
    • "Counterfeit" items are items that match the exact version displayed in the Trade-In Programme, but are unauthorised reproductions of the originals.
  • We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
    • "Extra" items are items received by us but not on the trade-in list.
    • "Damaged" items are items that match the exact version displayed in the Trade-In Programme but are not in any acceptable condition.
    • "Incorrect" items are items that do not match the exact version displayed in the Trade-In Programme.
    • "Incomplete" items are items that are missing any required components, (like CD-ROMs), as specified in the Condition Criteria that were included in the original item.
  • We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.co.uk Gift Card(s) in the amount of the TIV for the Incorrect item, instead of disposing of or returning the Incorrect item to you.
  • We will return the following Rejected Items to you: Downgraded items.
    • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.
  • However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for a lower condition when you selected the return option, then you will receive an Amazon.co.uk Gift Card(s) in the amount of the TIV for the Grader-determined lower condition instead of receiving the item back.
  • Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account.
  • In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.