Troubleshooting Kindle for PC

Book appears in Kindle Library and Archived Items but download failed.

Possible cause:

• Lost wireless connection.
• Application closed before download completed.
• Internet Explorer is in "Offline" mode.

Confirm wireless connection and redownload

1. Close the Kindle for PC application.
2. Open a browser window on your PC to make sure you are connected to the Internet. You must have an active Internet connection.
3. Launch Kindle for PC.
4. Click the Archived Items button at the top of the screen.
5. Double-click on the desired title from the Archived Items list.
6. Leave your wireless connection and Kindle for PC app running until the download completes - do not exit the application.
7. If your wireless connection is interrupted and the download fails, attempt the steps above again when your wireless connection is re-established and active long enough to complete the download.

Confirm Internet Explorer is in "Online" mode

1. Launch Internet Explorer.
2. Click on "File" or "Tools" depending on the version of Internet Explorer you are running.
3. If "Work Offline" is checked, click that option to disable Offline mode.
4. Click on "File" or "Tools" again and verify that "Work Offline" is not selected.
5. Launch Kindle for PC.

Book is missing or does not appear in Archived Items list.

Possible cause:

• Lost wireless connection.
• Kindle for PC Registered to wrong account.

Confirm wireless connection and relaunch application

1. Close the Kindle for PC application.
2. Open a browser window on your PC to make sure you are connected to the Internet. You must have an active Internet connection.
3. Launch Kindle for PC.
4. Click the Archived Items button at the top of the screen.
5. Locate the desired title from the Archived Items list.
6. If the title still does not appear, follow the steps below to check your Kindle for PC registration.

Check your Kindle for PC registration

1. Visit the Manage Your Kindle page on Amazon.co.uk.
2. Log into the Amazon.co.uk account you used to purchase the book you wish to download.
3. Scroll down to the "Your Orders" section and verify that the book you wish to download appears in the list.
4. Scroll to the "Your Registered Devices" section and locate your Kindle for PC application in the list.
5. If your book appears but the device does not appear, register your Kindle for PC to the account you logged into to visit Manage Your Kindle.
6. If your book does not appear but the device does appear, you may have bought the book using a different Amazon.co.uk account. Register your Kindle for PC to the account you used to purchase the book.
7. If neither the book nor the device appear, you may have bought the book with a different Amazon.co.uk account. Register your Kindle for PC to the account you used to purchase the book.

Register Kindle for PC to an Amazon.co.uk account

1. Launch the Kindle for PC application.
2. Click the Menu button.
3. Select the "Settings" option from the drop-down menu.
4. Select the "Deregister" option.
5. If you also wish to delete Kindle content on your computer, select the option to "remove all content."

Book was accidentally deleted from Kindle for PC.

Confirm wireless connection and redownload

1. Close the Kindle for PC application.
2. Open a browser window on your PC to make sure you are connected to the Internet. You must have an active Internet connection.
3. Launch Kindle for PC.
4. Click the Archived Items button at the top of the screen.
5. Double-click on the desired title from the Archived Items list.
6. Leave your wireless connection and Kindle for PC app running until the download completes - do not exit the application.

Book is downloaded but has one of the following issues:

• Appears incomplete or missing pages
• Will not open or displays an error
• causes the device to freeze up

Possible cause:

• Incomplete file download.
• Book may have formatting errors.
• Source file may contain errors.

Delete the book and redownload

1. Go to the Home screen if you aren't already there.
2. Right click on the desired title and choose "Remove from Device" from the list.
3. Click the Archived Items button and locate the book in the list.
4. Double-click on the book.
5. Leave your Internet connection and Kindle for PC app running until the download completes - do not exit the application.

Contact Kindle Support
If you've tried deleting and redownloading the book and still experience the same error, please Contact Kindle Support so we can report the error and have the title corrected.

Notes, highlights, bookmarks, or last page read are not the same as version of book on another Kindle device.

or

Received message "Synchronising failed, please try again later."

Possible cause:

• Lost wireless connection.
• Auto synchronisation failed.
• Auto synchronisation is turned off.

Confirm wireless connection and manually synchronize

1. Close the Kindle for PC application.
2. Open a browser window on your PC to make sure you are connected to the Internet. You must have an active Internet connection.
3. Launch Kindle for PC.
4. Open the book you wish to sync from the Home screen.
5. Click the "Go To" button at the top of the application and select "Sync to Furthest Page Read."
6. Leave your Internet connection and Kindle for PC app running until the synchronisation complete - do not exit the application.

Check Auto-sync Settings

1. Visit the Manage Your Kindle page on Amazon.co.uk.
2. Click the "Manage synchronisation between devices" link at the bottom of the page.
3. Review your synchronisation status in the box on the right-hand side of the page and turn auto-sync "On" or "Off" as desired.

Received message "We currently do not show a Kindle registered to your account." when shopping for books.

Possible cause:

• Logged into wrong account in Kindle Store.
• Kindle for PC is registered to the wrong account.

Log into Your Account on Amazon.co.uk

1. Visit http://www.amazon.co.uk/sign-in.
2. Enter the e-mail address and password for the Amazon account you used to register Kindle for PC and click the Sign in using our secure server button.
3. Visit the Kindle Store at http://www.amazon.co.uk/kindlestore.

Register Kindle for PC to an Amazon.co.uk account

1. Launch the Kindle for PC application.
2. Click the Menu button.
3. Select the "Settings" option from the drop-down menu.
4. Select the "Register" option.

Need to delete books for one of the following reasons:

• Free up device storage space
• Release license to allow download to another device
• No longer want the book on device

Delete the book

1. Go to the Home screen if you aren't already there.
2. Right click on the desired title and choose "Remove from Device" from the list.

1. Launch Kindle for PC by double-clicking on its icon.
2. Click on the Menu button.
3. Select "Settings" from the drop-down menu.
4. Click the "Deregister" button.
5. Select the option to remove all content.

No longer have your PC.

Possible cause:

• Device was sold or given away.
• Device was lost or stolen.

Deregister Kindle for PC via Manage Your Kindle page

1. Visit the Manage Your Kindle page on Amazon.co.uk.
2. Locate your Kindle for PC in the "Your Computer and Other Mobile Devices" section.
3. Click the "Deregister" link.

Problems with dictionary.

Possible cause:

• Need the latest version of the app.

Make sure you have the latest version of the app

Install it for free from our website: www.amazon.co.uk/kindleforpc

Received message that the Kindle for PC application fails on some checks:

• Network connection

   

• Hard drive free space

• Secure storage

Log into Your Account on Amazon.co.uk.

1. Verify your PC is connected to the Internet.
2. Try connecting to a webpage with your browser to confirm that you have an internet connection.
3. Verify that your browser is not in "Offline Mode."

The Hard Drive disc space tool that you ran indicates that you have run out of hard drive space, which is preventing the download of additional Kindle content.

You'll need to free up disk space on your computer in order to be able to download more content.

Register Kindle for PC to an Amazon.co.uk account:

1. Launch Kindle for PC by double-clicking on its icon.
2. Click on "Kindle" in the upper left-hand corner of your screen.
3. Click on "Preferences" in the drop-down menu.
4. Click the Register button on the registration screen.
5. Enter the same e-mail address and password for the Amazon.co.uk account you used to buy the book.
6. Click the Register button to confirm your registration.