Troubleshooting Your Kindle Keyboard

1. Unplug Kindle Keyboard from power adapter or computer.
2. Slide and release the power button. The LED light that surrounds the power button will display green for two seconds.
3. Shut down Kindle Keyboard by sliding and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.
4. Turn on the Kindle Keyboard by sliding and releasing the power button.
5. If Kindle Keyboard is still not working, you can perform a hard reset by sliding and holding the power button for 20 seconds.
6. If Kindle Keyboard is still unresponsive, try charging Kindle Keyboard before trying to restart the device once again.
7. Make sure you have the latest software version available installed on your Kindle Keyboard. The latest version is available here: www.amazon.co.uk/kindlesoftwareupdates

To reset your Kindle Keyboard, please move and hold the power switch for 20 seconds before releasing it.

If you continue to experience problems, please contact us.

See Kindle Return Policies to learn more about the warranty on your Kindle Keyboard.

1. Click the Text key and check to see if the screen rotates.
2. Make sure the "auto" option is selected.
3. Check the Kindle Keyboard's battery strength.
4. Go to Home > Menu > Settings > Menu and select "Restart."

Wi-Fi Connection Issues

Kindle Keyboard is unable to connect to Wi-Fi network, or book, subscription, or blog will not download via Wi-Fi to Kindle Keyboard.

Free 3G Connection Issues

Kindle Keyboard is unable to connect to 3G, or book, subscription, or blog will not download via 3G to Kindle Keyboard.

1. Check battery (if low, charge before completing following steps).
2. Check that wireless is enabled (Press Menu then Turn Wireless On).
3. Check for wireless strength.
4. Check "All My Items."
5. Check wireless coverage map.
6. Try restarting Kindle Keyboard by pressing Home > Menu > Settings > Menu and select "Restart."
7. Sync and check for items

Not able to receive a converted file for free.

1. Confirm that your sending e-mail address is on the approved e-mail list via the Manage Your Kindle page.
2. Confirm that your wireless is on and your Kindle Keyboard can access Wi-Fi.
3. Confirm payment method on the Manage Your Kindle page.
4. Confirm that your Kindle Keyboard email address is correct i.e. (youremail@free.Kindle.com).
5. Confirm that the file can be converted for the Kindle (unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion).
6. Check your spam filter or junk mail if you have not received a reply from us.
7. See how to download files from the Manage Your Kindle page.

You can register your Kindle from the device itself.

To register your Kindle on the device:

1. Press the Home button; then press the Menu button and select "Turn Wireless On".
2. Press Menu again and navigate to "Settings" using the 5-way controller; press to select.
3. If you received Kindle as a gift, and the person who gave it to you is listed as the "Registered User", select "deregister".
4. Select "register".

• If you have an Amazon account: Enter the e-mail address and password of your Amazon.co.uk account. Navigate to "submit" using the 5-way controller; then press to select. Your name will appear as the "Registered User" when registration is complete.
• If you do not have an Amazon account: Navigate to "create account" using the 5-way controller; then press to select. Follow the instructions on the screen. Your Kindle will be automatically registered.

You can deregister your Kindle online or straight from the device itself.

To deregister your Kindle online:

1. Go to the Manage Your Kindle page and select Manage Your Devices from the left side.
2. Click on "Deregister" under the Actions heading.

To deregister your Kindle from the device:

1. Press the Home button; then press the Menu button and select Turn Wireless On.
2. Press Menu again and navigate to "Settings" using the 5-way controller; press to select.
3. Select "deregister".

The 16-digit serial number is located on the first page of the Settings screen on your device.

Here's how to find the serial number:

1. Press the Home button.
2. Press the Menu button.
3. Use the 5-way controller to underline "Settings" and press to select. The serial number starts with "B00" and is located at the bottom of the screen.

You'll need to register your new Kindle to the same Amazon.co.uk account on which you purchased your Kindle content to access it on your new device.

Press the Symbol key (SYM) to enter numbers or characters not present on the Kindle keyboard--and be sure to use the shift key (the up arrow) for uppercase characters.

You can either create an Amazon.co.uk account online or on the device itself.  Here's how to create an account on the device:

1. Press the Home button; then press the Menu button and select Turn Wireless On.
2. Press Menu again and navigate to "Settings" using the 5-way controller; press to select.
3. Navigate to "create account" using the 5-way controller; then press to select. Follow the instructions on the screen. Your Kindle Keyboard will be automatically registered.

You can change or reset your password at Your Account.

Check that the password is the one used to access your Amazon.co.uk account (and not your Wi-Fi network, for example).

Check that you entered your password in the right case (Tip: press the Symbol key to enter numbers or characters not present on the Kindle keyboard).

If you cannot remember the password for your Kindle Keyboard, you can reset your password to regain access. Resetting your password will delete all content on your Kindle Keyboard and you'll need to register your Kindle Keyboard again before downloading items from your Kindle Library on Amazon.co.uk.

To reset your Kindle Keyboard if you don't have the password:

1. Slide and release the power switch to turn on the device or exit sleep mode.
2. Enter "resetmykindle" in the password field and press the enter key on the key pad.
3. Wait several minutes while your Kindle Keyboard restarts.

Deregister your Kindle via the Manage Your Kindle page. Next, please contact us to report your Kindle as lost or stolen.

To file a police report, please contact your local police department.
You will also want to make sure that you cancel any active Kindle subscriptions on the Manage Your Kindle Subscriptions page. Cancelling the subscription will ensure that you are no longer billed; you'll also receive a pro-rated refund for remaining issues you already paid for. You always have the option of subscribing at a later date.

Please turn in the Kindle device to your local authority or Lost and Found service.

Remember to use the shift button for uppercase letters, and use the Symbol key to insert numbers and other characters. If you cannot remember the password for your Kindle Keyboard, you can reset your password to regain access. Resetting your password will delete all content on your Kindle Keyboard and you'll need to register your Kindle Keyboard again from the Settings screen before downloading items from your Kindle Library on Amazon.co.uk.

To reset your Kindle Keyboard if you don't have the password:

1. Slide and release the power switch on the top of Kindle Keyboard to turn on the device or exit sleep mode.
2. Enter "resetmykindle" in the password field and press the enter key on the key pad.
3. Wait several minutes while your Kindle Keyboard restarts.

1. Deregister the Kindle Keyboard.
2. Register the Kindle Keyboard.

Note: The Kindle Keyboard must have a wireless connection for a device name to be displayed.

Steps to deregister and register device can be found here.

Note: The name on the Kindle will default to the first name on your Amazon.co.uk account. You can change the name on the Manage Your Kindle page.

1. Connect Kindle Keyboard to a different outlet and/or USB port. If available, also try using a different USB cable or power adapter
2. Verify the yellow charge light in the power switch at the base of the Kindle Keyboard is on. When fully charged, the light will appear green.
3. Restart Kindle Keyboard by holding the power switch to the right for a full 20 seconds. Is the charge light on?
4. Is the charge light off? AC adapter needs to be replaced.
5. Contact us for in-warranty options.

Tip: Computers purchased before 2003/4 will have USB 1.0/1.1, which does not support USB charging. If you have an older machine, connecting to a powered USB 2.0 hub may resolve USB charging issues.

1. Turn wireless off and fully charge your Kindle Keyboard.
2. With wireless turned off, Kindle Keyboard battery life should be 2 months.

If battery lasts less than the time frame given above, please contact us for additional assistance.

If you recently updated your software the Kindle Keyboard will use more power while it is updating and for a short time after.

Leave the Kindle Keyboard plugged in with wireless on overnight so the update can complete

1. Please leave your Kindle Keyboard charging for 30 minutes.
2. Perform a reset of the device by holding the power switch to the right for a full 20 seconds.
3. Allow Kindle Keyboard to charge fully. You will know when your Kindle Keyboard is fully charged as the amber light will turn green.
4. If the issue persists, please contact customer support.

Kindle Keyboard has an LED light inside the power switch.

When you put your Kindle Keyboard to sleep or wake it up by sliding and releasing the power switch on the bottom of your Kindle Keyboard, the green LED light in the power switch will blink on for two seconds.

When you slide and hold down the power switch at the bottom of your Kindle Keyboard to shut the device down, the green LED light in the power switch will blink three times before your Kindle Keyboard shuts down.

First, disconnect Kindle Keyboard from computer and try plugging it back in using a different USB port. You can also try using a different micro USB cable, if available. If it is still not working, follow these next steps:

1. Restart Kindle Keyboard by pressing Home > Menu > Settings > Menu and select Restart.
2. Connect the Kindle Keyboard to a USB port on the back of your computer.
3. Restart your computer with the Kindle Keyboard connected to it.

If these steps do not resolve the issue, you can reset your Kindle Keyboard. Unplug your Kindle Keyboard from the outlet or computer, slide and hold power button for 20 seconds, and wait for 5-10 minutes.

Please contact us if you continue to experience problems with your Kindle Keyboard.

1. Please note that when you finish reading a book you must press "Home" on your Kindle Keyboard before powering the Kindle Keyboard off in order for the Last Page Read to be synchronised.
2. Visit the Manage Your Kindle page.
3. Scroll down to "Manage synchronisation between devices. Learn more" and select "Learn more".
4. Ensure that Synchronisation is turned on.
5. Navigate to Kindle Keyboard's Home screen and press the Menu button.
6. Select "Settings".
7. Please ensure Annotations Backup is enabled by selecting "On".
.

Note: Devices must have a wireless connection in order to sync.

1. Please ensure the volume on your Kindle Keyboard is at an audible level. The volume controls are located on the bottom of your Kindle Keyboard to the left of the power switch.
2. Please turn the voice guide on and off. Home > Menu > Settings > Next Page > Voice Guide "Turn Off/On".
3. Please restart your device by pressing Home > Menu > Settings > Menu > Restart.

1. Please ensure the volume on your Kindle Keyboard is at an audible level. The volume controls are located on the bottom of your Kindle Keyboard to the left of the power switch.
2. Please restart your device by pressing Home > Menu > Settings > Menu > Restart.

1. Plug your Kindle Keyboard into a computer via the USB cable.
2. Kindle Keyboard will be recognised as an external drive.
3. Click to open the Kindle drive.
4. Open the music folder.
5. Make sure all the music files are inside the music folder.
6. Confirm file extension is MP3 (right-click on file to see properties).

Cannot play audiobook.

1. Connect your Kindle Keyboard to computer using USB cable
2. Kindle Keyboard will be recognised as an external hard drive
3. Click on the Kindle drive and select the audible folder
4. Make sure audio book files are inside the audible folder
5. Confirm file type is audible by doing a right-click on the file and select properties.
6. Contact Audible

• No LED lights ever come on
• Not all LED lights come on
• LED light flickers

1. To shut down Kindle Keyboard, slide and hold the power button for five seconds. The LED light will blink three times and the screen will go blank.
2. Connect the cover to Kindle Keyboard. For assistance please see this page.
3. Turn the Kindle Keyboard on by sliding and releasing the power button.
4. If the Kindle Keyboard does not power on: charge your Kindle Keyboard for one hour, and attempt these steps again.
5. Pull out the light on the Kindle Keyboard cover until you hear a click. The light will come on when the arm is fully extended. Ensure the light bar is completely extended. Squeeze the light head with your thumb and forefinger and pull straight out. There will be an audible "click" once the light bar is fully extended.

1. Go to the Home screen.
2. Underline the book you want to delete.
3. Move the 5-way controller to the left.
4. Select "Delete."

1. Delete the book.
2. Restart your Kindle Keyboard by pressing Home > Menu > Settings > Menu and select "Restart."
3. Download book again.

If you continue to experience problems, please contact us.

1. Confirm that the e-mail address the document is being sent from is on the approved e-mail list on the Manage Your Kindle page.
2. Confirm payment method on the Manage Your Kindle page.
3. Confirm your Kindle Keyboard is connected using Wi-Fi or 3G connection, if applicable. Ensure that your Whispernet Delivery Options are appropriately set on Manage Your Kindle
4. Confirm that you and/or your approved contact has sent document to the correct Send-to-Kindle e-mail address e.g. [name]@Kindle.com.
5. Confirm file can be converted for the Kindle Keyboard (convertible files include: unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion).
6. Confirm that the attachment was sent in the e-mail.
7. Check to see if the document is appearing in Your Pending Deliveries.

• Personal Document is not archived in your Kindle library

• Whispersync of notes, highlights, bookmarks along with last page read is available on your archived personal documents that have been converted into Kindle format.
• Files transferred via USB and PDFs not converted into Kindle format do not support these features.
• Whispersync of personal documents is currently supported on Kindle Keyboard and Kindle.
• If your personal document is archived in the Kindle format and you are unable to share notes, highlights or last page read across multiple devices registered to your account:
  1. Confirm you have a wireless connection.
  2. Select Sync and Check from the Home screen menu on the Kindle with notes and highlights or furthest read locatiion.
  3. Select Sync and Check from the Home screen menu on the Kindle you wish to use to access the personal document notes, highlights or furthest read location.
• Please note that you must have installed the Kindle Keyboard software 3.3 to take advantage of Whispernet. Click here for installation instructions.

1. Confirm your sending e-mail address is on your approved e-mail list on Manage Your Kindle.
2. Confirm that your Kindle email address is correct i.e. (youremail@free.Kindle.com)
3. Confirm that the file can be converted for the Kindle Keyboard (unprotected PDF, TXT, unprotected MOBI, PRC natively; HTML, DOC, RTF, JPEG, GIF, PNG, BMP through conversion)
4. Your file will be e-mailed to your Amazon.co.uk log-in e-mail address. Check your spam filter or junk mail if you have not received a reply from us.
5. Download the file from your computer via Wi-Fi or USB to the Kindle Keyboard(s).
6. For instructions on how to download files, see details on our Help page.

Restart Kindle Keyboard by pressing Home > Menu > Settings > Menu and select Restart.

If you continue to experience problems, please contact us.

• Amazon servers are not being updated by Kindle or iPhone.
• "Home" button needs to be used to ensure Kindle saves and updates the location.

1. Go to Menu > Settings > and make sure third option says "Disable Annotations Backup".
2. Check that Whispersync option is turned on in the Manage Your Kindle page.

1. Make sure the sending e-mail address is on the approved e-mail list on the Manage Your Kindle page.
2. Confirm payment method on the Manage Your Kindle page
3. Confirm that your Kindle email address is correct, e.g. youremail@Kindle.com or youremail@free.kindle.com.
4. Confirm that "Convert" is in the subject line of e-mail.
5. Confirm the sent e-mail has the file attached.

1. Put Kindle Keyboard into sleep mode instead of turning it off. Battery consumption in sleep mode is the same as powering off Kindle Keyboard.
2. Go to home screen before powering off Kindle Keyboard.

Learn more about the warranty on your Kindle Keyboard, returning your Kindle Keyboard and returning Kindle content.