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Delivery Rates and Expectations

Amazon collects a per-item postage fee from the buyer and passes it on to you to help cover your postage costs. The credit you will receive depends on the product category of the item you are selling and the delivery method selected by the buyer.

Dispatch is required even if the postage amount credited to your account does not cover all  delivery costs.

All sellers are required to offer Domestic Standard delivery; they may also elect to offer Domestic Express Delivery UK.

Domestic shipments include addresses in Mainland UK, PO Boxes, Channel Islands, Northern Ireland, Outer Hebrides and BFPO addresses.
  • Standard Delivery
    The buyer should receive their order within 3 to 5 working days of the dispatch date. Delivery standards depend on your settings and eligibility to offer reduced shipping times.
  • Express Delivery UK
    The buyer should receive their order within 1 working day of the dispatch date.
    For dispatches to the UK from EU and EEA countries, the buyer should receive the order within 3-18 working days of the dispatch date.
    For dispatches to the UK from other countries, the buyer should receive the order within 7- 23 working days of the dispatch date.
  • International shipments
    Orders should arrive within 3 and 12 working days of the dispatch date for deliveries in Europe, 6 to 10 working days for deliveries in North America and Japan, and between 8 and 12 working days for deliveries in other countries. If you are posting overseas, you must use airmail. If you are posting to Western Europe, remember to select Airmail delivery in conjunction with printed paper rate or small packet rate as this is cheaper. Attach a Royal Mail By Airmail--Par Avion sticker (available from any Post Office) or write By Airmail--Par Avion in the top left-hand corner of your parcel.

You are responsible for handling customer service questions from buyers.

If you would like to have Amazon fulfil orders for you and provide customer service, consider using Fulfilment by Amazon. 

Terminology

Handling Time + Transit Time = Estimated Delivery Time

  • Handling Time: The amount of time that elapses between when the customer places an order and the seller hands the order to the delivery service.
  • Transit Time: The amount of time that elapses between when the product or shipment is on the loading dock to when it appears on the customer's doorstep.
  • Estimated Delivery Time: The amount of time that elapses between when the customer places an order to when it appears on the customer's doorstep.

Fees and Pricing

When your item sells, Amazon collects the amount paid by the buyer (including the item price and any postage, gift wrap, or other charges). Only Professional sellers can offer gift wrap.

Amazon deducts as a referral fee a percentage of (i) the item price and (ii) any gift wrap charges, in each case excluding any taxes collected through Amazon tax collection services, plus a variable closing fee, if applicable. Sellers who do not pay a monthly subscription fee also pay a per item fee for each item sold.

Amazon platform delivery rates apply to all items sold.

Here's how it works:

Item price
+ Delivery charges paid by the buyer
+ Gift wrap charges paid by the buyer
- Referral fee (applicable percentage of the item price and any gift wrap charges paid by the buyer)
- Variable closing fee, if applicable.
- 0.99 per item fee (waived for sellers who pay a subscription fee)
-------------------------------------
= Total deposited to seller account

To learn more, search Fees and Pricing in seller Help. If you are a new seller, visit services.amazon.co.uk and navigate to the Pricing section.

How to use Fulfilment by Amazon to fulfil orders:

Step 1: You send your products to Amazon.
You send your new or used products to Amazon's fulfilment centres.

Step 2: Amazon stores your products.
Amazon catalogues and stores your products in our ready-to-dispatch inventory.

Step 3: Customers order your products.                                       
Customers search for and purchase your products directly on Amazon.co.uk, or on other e-commerce channels such as your own site.

Step 4: Amazon picks and packs your products.
Fulfilment by Amazon picks your products from inventory and packages them for delivery.

Step 5: Amazon dispatches your products.
Amazon dispatches products to customers from our network of fulfilment centres and Amazon.co.uk customers can contact us for customer service.

To learn more, search for FBA in seller Help.  If you are a new seller, visit services.amazon.co.uk.

Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.