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Video Workshop

We have put together a set of videos to help you use the tools in your seller account and get tips on good selling practices. Whether you're new to Amazon, or are ready to take your selling to the next level, we believe these tutorials will assist you in becoming a more knowledgeable and successful seller.

The Amazon Product Detail Page


Here is an overview of the product page on Amazon. It covers the information that should appear on a product page and what influences purchasing decisions; the difference between product information and your listing details; and what to do if you think the product information is incorrect.

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Length: 10 minutes
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Get Good Feedback With Customer Service


In this video, four Amazon technical support associates answer these questions:

Why is customer service important?
What practices lead to good feedback?
How to get positive feedback with cancelled or returned orders?
What if the customer is angry?
What if the buyer posts negative feedback?

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Length:11 minutes
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Using the Case Log


Learn how to use your Case Log to manage your contacts with Seller Support.

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Length: 6 minutes

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    Seller Support

    Please use the e-mail address associated with your Seller account.