Troubleshooting & User Guides
Other Help Areas
Transferring, Downloading, and Sending Files to Kindle Keyboard
Watch Transferring Kindle Content via USB Video
Watch this video to learn how transfer content to your Kindle Keyboard via USB.
Learn more about transferring Kindle content via USB.
Transferring Files to a New Kindle
If you already own a Kindle and Kindle content, you can download content to your new Kindle. Download your books and personal documents, directly from your new Kindle wirelessly and transfer subscriptions from the Manage Your Kindle page. Transfer personal documents, and MP3 and Audible files from your computer to your new Kindle Keyboard via USB.
Downloading Archived Items From Kindle
Kindle displays the items you've downloaded on the Home screen. If you have Kindle content or personal documents stored in your Kindle Library that aren't displayed, you can download them from Archived Items when your Kindle's wireless connection is turned on. Your purchases are also available for download on the Manage Your Kindle page. Additional information is available on the Your Kindle Library Content Help page.
To download archived items:
Transferring Periodical Subscriptions
To transfer a periodical subscription for delivery of future issues from one Kindle to another, follow these steps:
Downloading Archived Items Without a Wireless Connection
If you are travelling outside a Free 3G area and/or do not have access to Wi-Fi, you can still download your Kindle content archived on Amazon.co.uk to your computer and transfer it via USB to your Kindle.
To download items Archived on Amazon.co.uk to your computer:
Transferring Files Via USB
Watch this video to learn how to transfer content to your Kindle.
Making the Connection
The illustration below shows a Kindle and a laptop computer connected through the USB cable.
To connect Kindle to your computer:
When connected to your PC, your Kindle will go into USB drive mode and its battery will be recharged by the computer. Your Whispernet service is temporarily shut off and you will not receive any of your subscriptions while in this mode. Also, your Kindle is not usable as a reading device while you are in USB drive mode, but will return right to where you were when you unmount or eject the device from your computer.
Using Kindle while Charging via Kindle Micro-USB Cable
You can use your Kindle while it is connected via USB and charging from your computer by unmounting or ejecting it so Kindle exits USB drive mode.
Kindle will then exit USB drive mode and display the Home screen. You'll see a lightning bolt on the battery status icon in the upper right corner of the screen that indicates your Kindle is still charging.
To move files to and from Kindle:
Remember, Kindle will only recognise transferred files if:
Sending Personal Documents to Kindle
Kindle Personal Documents service makes it easy to take your personal documents with you, eliminating the need to print. Kindle Personal Document Service allows you to:
Detailed information on Kindle Personal Document service is available on our Kindle Personal Document Service help page.
You and your approved contacts can e-mail personal documents to your Kindle Keyboard through your Send-to-Kindle e-mail address. You must ensure that:
The documents will be sent to your Kindle and also be stored in your Kindle library if your Personal Document Archive settings have been Enabled. Learn More.
For detailed instructions on topics such as Sending Personal Documents to Kindle, Your Send-to-Kindle e-mail Address, Setting up Approved Contacts, and Supported File Types view our Kindle Personal Document Services help page.
Finding the Send-to-Kindle e-mail address on your Kindle:
The Send-to-Kindle e-mail address associated with your Kindle Keyboard will be displayed on the Kindle Keyboard's Settings screen. You can find this address from your Kindle's Settings screen:
Personal Document Delivery Fees for Kindle Keyboard 3G
Fees for transfer of personal documents to the Kindle via Whispernet are based on the size of the file submitted (before compression if you use a .ZIP file). Fees will only be charged for documents that are successfully received wirelessly to your Kindle via Whispernet. There is no fee for documents received via the Wi-Fi connection. If you transfer personal documents to your Kindle via Whispernet, the fee is £0.20 per MB.
Fees are rounded up to the next whole MB and apply to each personal document delivered via Whispernet to each Kindle. You can transfer personal documents to your Kindle via USB for free at anytime.
Setting your Personal Document Charge Limit
You have the option to set the maximum amount you wish to pay per document for the Personal Document Service. If the conversion fee for any single document you e-mail for wireless delivery to your Kindle via Whispernet exceeds the maximum, the document will be sent to your @free.kindle.com address and a notification will be sent to your Kindle.
To set the Charge Limit for Personal Document Service:
The limit you set is a per document limit. If you send multiple documents for conversion in a .zip file, the total combined charge for conversion of all the documents may exceed your per document limit. As long as each document's charge is below the limit, conversion and delivery will be successful.
Combination of Fees for Personal Document Service
Consecutive orders for Personal Document Service via Whispernet that cost less than 5.00 GBP may be combined into one transaction and appear as a single charge on the statement of your preferred payment method.
Free Transfer of Personal DocumentsIf you would like to transfer your personal documents to your Kindle for free, you can send attachments to "name"@free.kindle.com to be converted and e-mailed to your computer at the e-mail address associated with your Amazon.co.uk account log-in. You can then transfer the document to your Kindle using your USB connection.
For example, if your Kindle e-mail address is Jay@Kindle.com, send your attachments to Jay@free.kindle.com.
Downloading to Multiple Devices
Content purchased from the Kindle Store can be downloaded to your Kindle, Android, iPhone, iPad or iPod touch as long as you have registered the device to the Amazon.co.uk account that purchased the Kindle content. There is no limit to the number of times a title can be downloaded to a registered device, but there may be limits on the number of devices (usually six) that can simultaneously use a single book.That means you can download and read your books on any Kindle device you own as long you have registered each device to the Amazon.co.uk account where your Kindle library is stored.
You can see the items in your Kindle library under Archived Items on your Kindle and send downloads to your registered Kindle(s) from the "Your Orders" section of the Manage Your Kindle page.
Currently Kindle subscriptions cannot be automatically delivered to the Home Screen of more than one device. You can download your Kindle subscription to another device from the Archived Items on that Kindle if both devices are registered to the same account.
To change delivery options for your Kindle subscription content, visit the Manage Your Kindle Subscriptions Settings page
Files Kindle Recognises
You can purchase and wirelessly download Kindle books, newspapers, magazines and blogs from the Kindle Store as well as download and read other types of non-DRM text-based content on your Kindle. You can also play Audible audiobooks or MP3 files. When your Kindle is connected to a computer and mounted as a USB drive, you will see three default directories or folders. Here's a list of the directories and the file types recognised by Kindle:
Tip: Mobipocket files must have no Digital Rights Management (DRM) protection applied to be readable on your Kindle. If you purchased a Mobipocket file from a Mobipocket retailer, you will not be able to open the file on your Kindle.
Built-in PDF Reader for Kindle
Your Kindle displays most PDF documents without losing the formatting
of the original file. You can magnify PDFs by viewing them in landscape mode.
To zoom in on a PDF document, press the Text key (Aa) on the keyboard, select the zoom percentage from the available options, and position the zoom box over the section you'd like to view using the 5-way controller.
When zoomed in on a document, you'll see scroll bars appear at the edges of the page that indicate what section you're viewing. Use the 5-way controller to move across the page and view different sections.
To return to the previous view, press the Text key (Aa) and select "fit-to-screen."This page will show you how to download Kindle content from Archived Items and the Manage your Kindle page. You will also learn how to transfer Kindle content via USB, send personal documents to your Kindle Keyboard & download content to multiple devices.
Know Your Kindle
Other Help Sites