Kindle Support

Let us guide you through four easy steps to start reading on your new Kindle right now.

Learn more: Getting Started

How do I set up the Wi-Fi connection on my Kindle?

Kindle automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. When you visit a place that offers Wi-Fi access, such as your school, home, or the Wi-Fi hotspot at your favourite cafe, you can set up a Wi-Fi network. At a hotel or café that requires a password? Simply enter the password and connect to the network.

Learn more: Setting Up Your Wi-Fi Network | Video: Connect Your Kindle Wirelessly

My Kindle shows a different name. How do I register/deregister my Kindle?

To register your Kindle, press the Home button, then press Menu. Select Settings and then select Register or Deregister. You can register or deregister your Kindle via the Manage Your Kindle page.

Learn more: Registering your Kindle | Video: Register Your Kindle

How do I find the serial number on my Kindle?

To find the serial number on your Kindle or Kindle Keyboard, press Menu and select "Settings". The serial number for your device will be under the Device Info section.

Does Kindle come with a back-light?

Kindle's E-Ink display isn't back-lit. Unlike traditional backlit displays, E-Ink displays are ideally suited for reading because they do not create the same eyestrain as reading from a computer screen or mobile phone.

If you're interested in accessories such as our Kindle Leather Cover with Light, you can view the available selection here.

Are there any free books available for Kindle?

With thousands of titles, the Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in less than 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free Book Collections

Can I change the screensaver on my Kindle?

Kindle and Kindle Keyboard come with pre-installed screensaver images that display when the device is in sleep mode. Kindle and Kindle Keyboard do not support the use of custom screensavers.

Can I share content with other Kindles?

You can enjoy your Kindle content on Kindle devices or Kindle applications that are registered to your Amazon.co.uk account. There may be limits on the number of devices (usually six) that can simultaneously use a single book. Subscriptions to newspapers or periodicals cannot be shared on multiple devices. You can see all your Kindle content and send downloads to your registered Kindles or Kindle applications from Your Kindle Library through Manage Your Kindle.

Learn more: Manage Your Kindle

What can I do about a frozen Kindle?

Plug your Kindle into an outlet, wait one to three minutes, and attempt to navigate. If necessary, unplug the Kindle and reset it by holding the power switch or button for 20 seconds before releasing it. If your Kindle is still unresponsive, please visit our troubleshooting help pages for more assistance.

Troubleshooting: Kindle | Kindle Keyboard

If my Kindle is broken or damaged, how can I get a replacement?

To learn more about getting service or a replacement Kindle, visit the Amazon Kindle Terms, Warranties, and Notices Help pages.

What do I do if my Kindle is missing or was stolen?

First, deregister your Kindle via the Manage Your Kindle page.

If your Kindle is found and we're contacted, we'll arrange for it to be returned to you. To file a police report, please contact your local police department.

You will also want to make sure that you cancel any active Kindle subscriptions on the Manage Your Kindle Subscriptions page.

Cancelling the subscription will ensure that you are no longer charged; you'll also receive a pro-rated refund for remaining issues you already paid for. You always have the option of subscribing at a later date.