Search Help:

FBA Lost and Damaged Inventory Reimbursement Policy

We maintain high standards when it comes to taking care of your inventory. However, occasionally accidents do happen. Under circumstances where Amazon takes responsibility for paying you the Replacement Value of an item as set forth in the FBA Service Terms, we will reimburse you based on our estimate of fair market value less FBA and Selling on Amazon fees that are applicable to the item. We will consider several factors in our estimate of the fair market value of the item, including your sales history, list price and other sellers' list prices of the item on Amazon.co.uk. If we determine that there is insufficient information available to estimate the fair market value of the item, then the Replacement Value will be determined based on the applicable Default Replacement Value from the table below. In the event that you disagree with our determination of the Replacement Value of your item, we may request further evidence of fair market value in the form of a receipt or invoice to facilitate a re-evaluation. In no event will the Replacement Value for an individual item exceed GBP 2000.00. For items with values greater than GBP 2000.00, we recommend considering third-party insurance.

Examples of items covered by this policy*:

  • Your items that are damaged while in an Amazon fulfilment centre
  • Your items that are lost or missing within an Amazon fulfilment centre
  • Your items that are lost or damaged by the carriers that we use to deliver your item to the customer

Examples of items not covered by this policy*:

  • Excluded Products and Unsuitable Units as defined in FBA Help section FBA Product Restrictions
  • Units that are defective or lost or damaged by customers, distributors or sellers
*For more details refer to the FBA Service Terms.

Default Replacement Value by Category

Product Category Default Replacement Value
Per Unit
Book £15
Music £15
Video £15
DVD £15
Electronics £100
Jewellry £30
Video Games £25
Kitchen £25
Gourmet £25
Home £50
Sports £50
Watches
£65
All other categories £25

Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.