Amazon Frustration-Free Packaging FAQs

Have more questions about Amazon Frustration-Free Packaging? We've done our best to address them all below.

See our full list of items featuring Frustration-Free Packaging.

• What's the difference between Frustration-Free Packaging and traditional packaging?
• What comes in the Frustration-Free Package? Do I get everything that's in the traditional package?
• What other types of products feature Frustration-Free Packaging?
• Why does Amazon usually dispatch a box inside another box?
• Why do I sometimes receive multiple delivery boxes for items that I ordered at the same time?
• What if I want to send this item as a gift?
• Does Amazon throw away the original retail packaging and re-box items in Frustration-Free Packaging before dispatching  them to customers?
• What is Amazon doing to reduce packaging waste?
• What else is Amazon doing to help the environment?

What's the difference between Frustration-Free Packaging and traditional packaging?

The Frustration-Free Package (on the right) is recyclable and comes without excess packaging materials such as hard plastic clamshell casings, plastic bindings, and wire ties. It's designed to be opened without the use of a box cutter or knife and will protect your product just as well as traditional packaging (on the left). Products with Frustration-Free Packaging can frequently be delivered in their own boxes, without an additional delivery box.

What comes in the Frustration-Free Package? Do I get everything that's in the traditional package?

Yes, products in Frustration-Free Packaging are exactly the same -- we've just streamlined the packaging.

What other types of products feature Frustration-Free Packaging?

See our assortment of items featuring Frustration-Free Packaging

Check out our Packaging Feedback Programme, where you can give us feedback and upload images of orders you've placed with Amazon.co.uk

We'll use your feedback to improve Amazon.co.uk's packaging and work with manufacturers to provide more items in Frustration-Free Packaging. You can access the Packaging Feedback page through "Your Account" or go to amazon.co.uk/packaging.

Why does Amazon usually dispatch a box inside another box?

A product's original box often is not designed to be dispatched directly to the customer. To ensure it arrives safely, we may place it inside another box. With Frustration-Free Packaging, the products have been designed to be dispatched in their original containers directly to the customer.

Why do I sometimes receive multiple parcels for items that I ordered at the same time?

The most common reason for an order containing multiple items to arrive in more than one box is when the products ordered are being sent from different locations.

What if I want to send this item as a gift?

Frustration-Free Packages are dispatched in their original boxes, without an additional box for delivery. If you want the contents of your package to remain a surprise to the recipient, you should select the 'Gift Wrap' option during checkout. Your gift-wrapped package will be sent in an additional Amazon box for delivery. If you include a gift note but not gift wrap, your item will be dispatched in its original box and the contents may be visible to the recipient.

Does Amazon throw away the original retail packaging and re-box items in Frustration-Free Packaging before dispatching them to customers?

No. Instead, we work directly with manufacturers to box products in Frustration-Free Packages right off the assembly lines, which reduces the overall amount of packing materials used.

What is Amazon doing to reduce packaging waste?

Amazon's efforts to reduce packaging waste don't stop with Frustration-Free Packaging. For instance, we've developed software that determines the "right-sized" box for any given item based on dimension and weight. As a result, we've achieved a dramatic reduction in the number of packages delivered in oversized boxes, significantly reducing waste; our goal is to always have the product delivered in the "right-sized" box.

What else is Amazon doing to help the environment?

Learn more about what Amazon is doing to save energy and reduce packaging waste on our Amazon and the Environment page.