About Combined Orders

When possible, items from multiple orders will be combined into the same parcel. This helps to reduce the number of parcels sent to you, so you have less packaging material to dispose of when you receive your orders.

Items from multiple orders will be combined into the same parcel if the orders meet the following criteria:

  • The orders are placed through the same customer account.
  • The orders are being dispatched to the same address.
  • The items are located at the same Amazon Fulfilment Centre.
  • The orders are dispatching at around the same time.
  • The orders are being delivered to an EU address.

There are some cases when we won't be able to combine deliveries. For instance:

  • Orders that can't be dispatched from the same Fulfilment Centre to meet your promised delivery date.
  • Orders dispatching from different Fulfilment Centres.
  • Orders being dispatched to different addresses.
  • Orders marked as gifts.

Combining items from multiple orders into a single parcel won't change the delivery costs you pay for each order. You'll be charged separate delivery charges for each of your orders. However, you won't be charged more than the total amounts quoted at checkout for all orders.

Please refer to our Help pages for more information on delivery charges.

If you place multiple 1-Click orders in a 30-minute window, we may combine them.

Why you might see some of your orders being combined before dispatch