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Charge When Ship Overview

Charge When Ship FAQ

Charge When Ship is an easy way to process orders and keep buyers informed about their delivery, providing the best customer experience possible. Here's how it works:

  1. When you dispatch an order, you confirm the dispatch and provide delivery information.
  2. We display the delivery information you provide to us in the buyer's Amazon account, and we also send the buyer an e-mail notification with all of the delivery information.
  3. As long as you confirm that the order was properly dispatched, you will be paid in accordance with the Marketplace Participation Agreement. The customer is charged after you confirm to Amazon the dispatch of the order (rather than at the time when the customer places the order), and then the payment will be recorded in your Amazon Seller Account. Of course, there may be circumstances where payment may later need to be refunded, for example when the buyer does not receive the order, or it is not as described.

Benefits of Charge When Ship

  • Buyers contact sellers less often if they know when and how an order was dispatched. They especially appreciate tracking information. We pass on to the buyer the delivery information you provide to us  once you dispatch the order and confirm the dispatch through "Manage Orders" or a feed.
  • Informed buyers are happier buyers; happier buyers leave better feedback ratings.  
  • If you are unable to dispatch an order, you can cancel it instead of confirming dispatch; the buyer will not be charged and you won't have to issue a refund.
  • You can easily tell which orders you have not yet confirmed as dispatched, and we'll also send you an e-mail reminder if an order has not been confirmed to Amazon as dispatched past the promised dispatch date.

Check out our short Charge When Ship video and 14-minute recorded webinar. The webinar covers both the basics of Charge When Ship and how to use the AIM API with Charge When Ship.

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Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.