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Managing Your Inventory

What is the difference between the Inventory Amazon Fulfils page and the All Inventory View page?

The All Inventory View page allows you to manage your listings, whether they are fulfilled by Amazon or fulfilled by the merchant. This page allows you to list and edit items for sale (price, condition, quantity, etc.).

The Inventory Amazon Fulfils page allows you to manage your inventory that is fulfilled by Amazon. This page lists all the relationships between listings and inventory items (FNSKUs) even if the listing no longer exists or the listing is now currently related to a different listing. This enables you to review existing inventory in the Amazon fulfilment centres, to set up new shipments to replenish your inventory, to move listings back to the Merchant Fulfilled section.
Why does no Amazon.co.uk listing exist for my inventory item?

There are several different issues that can prevent your inventory from listing on Amazon.co.uk. The most common issue occurs when your items appear in the Inventory Amazon Fulfils page but no listing exists on the All Inventory View page. This happens when the listing is deleted for the item using a feed or the All Inventory View page. If you are a Pro Merchant and have more inventory of the product that you would like to sell, you will need to list the item again using the same merchant SKU, ASIN and condition. You can use feeds or the "add a product" button on the All Inventory View page to do this. If you don't match the SKU, ASIN and condition, a second product will be added to your Inventory Amazon Fulfils page that will not be associated with the existing inventory.

This can also result from delays in the inventory systems. Generally, inventory updates show up on the Amazon.co.uk web site within a few minutes. If the inventory has not shown up for sale on the Amazon.co.uk web site after an hour and you have verified that the correct Amazon-fulfilled listing exists, please Contact Us.

This can also occur when the inventory is associated with a merchant-fulfilled listing, especially if you have not specified a merchant-fulfilled quantity (see the following FAQ).

If you received an error on the Inventory Amazon Fulfils page relating to this issue, verify that the web page data has been updated recently (a time stamp is displayed below the search bar on the right hand side of the page) and that your item is not presently available for sale on Amazon.co.uk before reporting a problem. You can select the "Show ASIN/FNSKU" checkbox and then click on the item's ASIN to visit the corresponding Amazon.co.uk listing page.

Can I sell my Amazon Fulfilment Network (AFN) inventory with a merchant Fulfilment Network (MFN) listing (an Amazon.co.uk listing does not exist for my inventory item)?

No. An AFN listing is required for you to sell inventory fulfilled from Amazon's fulfilment centres. If your listings are MFN, none of your invnetory available for fulfilment from Amazon fulfilment centres will be available for sale. This usually occurs when you can see a quantity available in the Inventory Amazon Fulfils page in Seller Central, a listing in the All Inventory View page, but no listing on the Offer Listing Page on Amazon.co.uk. On the All Inventory View page, select the items to be fulfilled by Amazon and choose "Convert to Fulfilled by Amazon" from the drop-down menu to move them to the AFN inventory.

Why has another item replaced this listing's relationship to this inventory item?

You can only have one active inventory item for each listing (identified by a merchant SKU); otherwise the Amazon fulfilment systems would be unable to determine which inventory item to ship for your listing.

For example, if you register a listing with a merchant SKU of "my-SKU-1" for a specific ASIN and condition (creating an inventory item identified by an AFN SKU (FNSKU) "my-FNSKU-a"), then redefine that listing with the same merchant SKU, "my-SKU-1," for a different ASIN or even condition, the previous inventory (my-FNSKU-a) item will no longer be actively associated with "my-SKU-1." A new inventory item will be created (identified by FNSKU "my-FNSKU-b") and associated with "my-SKU-1." Any inventory associated with inventory item "my-FNSKU-a" will no longer be sellable. If the merchant wishes to sell the inventory for "my-FNSKU-a," the merchant must re-list the listing using the original values (merchant SKU, ASIN, and condition) that were associated with that inventory item.

If you are a Pro Merchant and wish to sell the inventory for the affected inventory item, you must re-list or edit the listing using the original values (merchant SKU, ASIN, and condition) that were associated with that inventory item.
I have rows on my Inventory Amazon Fulfills page that I no longer want. How can I remove them?

At this time you cannot remove the original item.

This can occur if you delete a listing from the All Inventory View page for an item that you no longer plan on fulfilling using FBA or when you create a new listing (or modify an existing listing) for a product that you have already converted to AFN. Changing a listing's condition or correcting errors in your specified ASINs or merchant SKUs can cause these unwanted rows. You can prevent this from happening in the future by using the same merchant SKU, ASIN and condition as the original item when re-listing items. Note: Pro-Merchants can do this by clicking the "Add a Product" button or by using feeds to upload the listing.

The presence of the previous inventory item is benign as long as it does not have inventory. In the future, we will be adding functionality to remove these items, but for now they will remain on the Inventory Amazon Fulfils page.

Why do I have more than one listing for a given inventory item?

If you are using Stickerless, Commingled Inventory you are able to create multiple listings for the same inventory item. If a merchant already has a listing for a specific ASIN or UPC and creates another listing for that same ASIN or UPC, the inventory systems will map both listings (and their merchant SKUs) to the same inventory item (FNSKU). This is generally not a desired outcome, unless the merchant is attempting to sell different listings on different marketplaces with different prices.

What do I do with unfulfillable inventory?

You can request that your unfulfillable inventory be returned to you. You will need to Contact Us to arrange a distributor return for the inventory you no longer want to have Amazon fulfil, including unfulfillable inventory. 

Why does one of my reserved items remain in the reserved inventory?

Here are the most common reasons that items remain reserved for long periods of time:

  • Sometimes buyers purchase in-stock items along with advanced-sale items. When this occurs, the in-stock items might not ship until all the items in the customer's order are ready to ship.
  • Sometimes FREE delivery orders can take up to five days to be picked and packed. All items in the order will remain reserved until they are all ready to ship.
  • The reserved quantity covers more than just sold items. It can also include items that are being held for a fulfilment centre process. Here are some processes that could reserve your inventory:
    • The items need to be measured, weighed, or checked for hazardous materials.
    • The items are identified as not for resale by fulfilment centre associates (book remainders, promotional items, broken down bundles specifically listed as not for resale).

We are currently working on enabling Amazon's fulfilment centres to provide explanations to you when this occurs; today the best indicator that something like this has happened is when your entire inventory for a specific item is listed as reserved and stays reserved for more than one or two business days.

I sent a shipment to Amazon, but it has not been received yet. Why not?

See Confirming Amazon Receipt of Products.

The ASIN that my listing was listed against changed and now my inventory is not available for sale on Amazon.co.uk. Why not? 
The most common cause for this scenario occurs when a merchant lists an existing item that has an ASIN as a new item, thus generating a new ASIN. This will create two products for the same item. To correct this, Amazon.co.uk will assign the item with the merchant's new ASIN to the original ASIN. If this occurs, the inventory will need to be relabelled by the Amazon fulfilment centres so that it will be associated with the original ASIN. You will need to Contact Us for assistance. You can prevent this by verifying that a product does not already exist before creating a listing for a new product ASIN.
Why is my inventory listed as "Unsellable"?
Most often items are listed as "Unsellable" on your Current Inventory Report when they are damaged or do not match the condition that you assigned to them in the item listings. Items can also be identified as "Unsellable" when they are returned by customers and the condition has changed since leaving the fulfilment centre.

Once an item is identified as "Unsellable," it is set aside for 90 days. During that time, you can request that we return your unsellable items to you at your expense. Until the items are returned to you or disposed of, you will continue to pay for the storage of the unsellable items.

To have your unsellable inventory returned to you, Contact Us and provide the merchant SKU, the fulfilment centre ID and the quantity of the unsellable inventory.

Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.