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FBA Fulfilment Options

Whether you want to sell your products on Amazon.co.uk or on your own website, Fulfilment by Amazon can provide the fulfilment services you need to grow your business.

Channel Comparison Chart

Fulfilment by Amazon (FBA) can fulfil orders coming from two distinct sales channels: Amazon.co.uk Fulfilment and Multi-Channel Fulfilment.

Features
Multi-Channel Fulfilment
Amazon.co.uk Fulfilment
FREE Delivery
Not available
Available
Amazon.co.uk Customer Service
No
Yes
Online Inventory Management
Yes
Yes
Online Order Management
Yes
Yes
Online Returns
No
Yes
Amazon Gift Wrapping No
Yes
Shipping Requests
Seller selection
Amazon.co.uk
Amazon.co.uk Branded Box
Yes
Yes
Amazon.co.uk Branded Packing Slip
Yes
Yes
APO/FPO Address Delivery
No
Yes
FBA Export
Yes
Yes
Amazon Sales Fees
No
Yes

Amazon.co.uk Fulfilment: Great Benefits for Your Customers!

Orders fulfilled as Amazon.co.uk fulfilment orders are handled just like all other Amazon.co.uk orders, so your customers will receive these benefits:

  • Amazon.co.uk Customer Service: We provide customer support by phone or e-mail, 24 hours a day, 7 days a week.
  • Online Inventory Management: Merchants can manage their inventory online in real time.
  • Online Order Management: Customers can make changes to orders prior to shipment and track order status and shipments.
  • Online Returns: Amazon.co.uk processes any customer returns through the Returns Centre on our web site.
  • Gift-wrap: Customers can request wrapping and personalised gift messages.

Multi-Channel Fulfilment

These shipments are sent at the merchant's request to fulfil orders placed anywhere other than the Amazon.co.uk Marketplace (for example, an order placed on eBay or on your own website). These fulfilment orders do not qualify for FREE Delivery or Amazon.co.uk Customer Service and may have other service differences including the following:

  • Shipment requests are sent to Amazon by sellers using the online Web Form.
  • Multi-Channel Fulfilment orders do not qualify for FREE Delivery or Amazon Prime.
  • Post-order customer services and customer returns are handled by the seller.
  • The packing slip can display your merchant name and information for your customers.
  • Different pricing applies for Multi-Channel Fulfilment. Review FBA Pricing for more details on pricing.

With Multi-Channel Fulfilment, you choose the shipping options; Standard Delivery (1 day processing and 3-5 business days shipping), 2-Day Delivery, or 1-Day Delivery.

Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.