Returning Items That Contain Hazardous Materials

All products that contain substances which are flammable, pressurised, corrosive, damaging to the environment, irritant or harmful, are classified as hazardous.

These products are classified as dangerous goods under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR).

As such these products are subject to delivery restrictions imposed by the UK Government under The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 (CDG 2009).

This means that these products may pose a higher risk if transported commercially than other products. Although quantities sold by Amazon are limited and therefore carry a relatively low risk during transport, our carriers and our Fulfilment Centres need to follow specific guidelines during transportation and handling. If you want to return such products to you must follow the guidelines set out below.

Please only use our Online Returns Centre to return these items.

Below are the guidelines you'll need to follow.


If possible, use the original Amazon packaging when sending back the product to us. This packaging already comes with the labelling and packaging formats that you need to apply. If your Amazon parcel was damaged please use new packaging to send the product back to us. For products which contain batteries, including lithium batteries, make sure the package is strong and rigid. Secure the equipment against movement within the outer packaging and against accidental activation. Make sure any containers with liquids, aerosols or other substances prone to spillage are tightly closed and don't leak. Place the containers upright in the box and make sure they're not loose. Put filling materials, such as the filling material provided by or some newspaper, around the product to fill any empty spaces in the box.

If you're returning multiple hazmat items, you must only return one item per parcel to ensure compliance.

You will need to go to the Online Returns Centre and print a return label for each item.


As above, if you're returning the item in its original packaging it's not necessary to apply a new label. Please check if the label is legible, it should look like one of these:

Lithium Battery label 
		  Do not ship by air label 
		  Hazmat Symbol

If not, please print out the label or any other label provided by our Online Returns Support Centre, cut it out and apply it to your parcel.

Carrier may arrange for a specialist carrier to collect these items. Please use our Online Returns Support Centre to arrange a return of your item and you'll be given instructions for your return. Please don't use an alternative return method for these items other than that advised by our online returns centre.

Damaged Hazmat

If you receive a damaged Hazmat item, please don't use it, and follow the instructions on the product.

Damaged Hazmat items, including damaged lithium batteries, aren't returnable and should be disposed of in a recycling centre. If the item you want to return contains damaged lithium batteries please detach them from the item before returning. The item without the battery can then be returned. If the damaged battery can't be detached or if the item itself is a damaged lithium battery, please dispose it in the nearest recycling centre. Please contact customer services for information on the recycling centre and further steps. Be aware that Amazon reserves the right to request proof of such disposal at any time so please make sure that you obtain appropriate evidence from the recycling centre you use.