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Gift Certificates and Gift Cards -- Frequently Asked Questions

Buying a Gift Certificate (or Gift Card):

Using Your Gift Certificate (or Gift Card):

What is an Amazon gift certificate?

Amazon.co.uk gift certificates and gift cards can be used to buy almost any item sold on Amazon.co.uk and our affiliate website, Javari.co.uk.

See What are the restrictions for using an Amazon.co.uk gift certificate? for details. You can buy gift certificates for any amount up to £500.00, and print your gift certificates from home or send them by e-mail or physical mail anywhere in the world. If you've received a gift certificate, once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases.

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How do I order a gift certificate?

Amazon.co.uk offers you multiple ordering options and gift card types so you can choose the one that's best for you.

  • Go to our gift certificates page.
  • Pick the type of gift certificate you want to purchase (e-mail, print your own, in a greetings card or in a gift box) or click on one of the previewed designs.

If you're ordering a Gift Card or Certificate to be sent by e-mail or printed:

  • Choose a design and enter the desired gift certificate amount, a personalised message and delivery information if requested.
  • Click the Add to Order button. The gift certificate will be added to the "Gift Certificate Order" box at the top right of the gift certificate ordering page. You might need to scroll up or to the right to see it, depending on your screen size. Note: the gift certificate isn't added to your shopping basket.
  • If you'd like to order another gift certificate before checking out, complete the order form again and click the Add to order button. When you're finished adding gift certificates to your order, click the Buy now button in the Gift Certificate Order box, at the top right-hand side of the gift certificate ordering page.
  • Sign in with your Amazon.co.uk account e-mail address and password.
  • Provide payment information for your purchase and click the Continue button.
    Note about payment method selected: Remember the payment method you used for your order. If you need to print a "Print at home" gift certificate or resend an e-mail gift certificate, you'll be asked to verify the payment method used for the original purchase. See Note on Payment Verification.
  • Review your order and click the Place your order button to complete your purchase.We'll send you an e-mail confirmation once you have placed your order.You can order up to 400 gift certificates at a time. To learn more about ordering in bulk, see Ordering Multiple Gift Certificates.

If you're ordering a Gift Card or Certificate in a Greetings Card or Gift Box:

  • Choose a denomination and design
  • Click the "Add to Basket" button
  • Complete your order as you would for any other item.
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When will the gift certificate arrive?

  • E-mail gift certificates: Generally arrive within 15 minutes of being ordered. However, please note that this is an estimate. If you wish, you can also specify a delivery date up to one year in advance of the purchase date. Note: You'll be charged 1-2 days before your e-mail Gift Certificate is delivered if you schedule a future delivery date. We'll send you an email reminder when the delivery date nears.
  • Print at Home gift certificates: You can print your Amazon.co.uk gift certificate from the Order Summary in Your Account. We'll display a Print gift certificate(s) button when your gift certificate is ready. Printable gift certificates are available to print shortly after we process your payment. On rare occasions, it could take up to 15 minutes before your gift certificate is ready to print.
  • One Day Gift Cards: Physical gift cards are sent by one day delivery via post.
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How do I print a gift certificate at home?


When you choose the "Print at home" option for your Amazon.co.uk gift certificate at www.amazon.co.uk/giftcertificates, we create a PDF gift certificate specific to your order that you can access and print from the Order Summary in Your Account. You must have Adobe Acrobat Reader installed on your computer to open and print PDF files.

To view your gift certificate Order Summary in Your Account:

Select one of the three ways listed below to access your gift certificate Order Summary where the Print gift certificate(s) button appears.

  • Thank You screen: A link to "View your order and print your Amazon.co.uk gift certificate(s)" appears on the order confirmation screen.
  • Gift Certificate Ready e-mail: When your gift certificate is available for printing, we'll send you an e-mail to let you know it is ready. The e-mail contains a URL that goes directly to the gift certificate Order Summary in Your Account.
  • Your Account: You can navigate to the Order Summary by visiting Your Account, clicking the "Your Orders" button and clicking on the View order button on the gift certificate order.

To print your gift certificate:

  1. Visit the Order Summary in Your Account.
  2. On the gift certificate Order Summary, click the Print gift certificate(s) button. If the button isn't available, your gift certificate is still processing. If you wait a few minutes and refresh the page, the button should appear.
  3. Verify the payment card used for the purchase. You will not be charged again for the purchase, but payment card verification is a required security step before printing your gift certificate.
  4. Click the Print Certificate button on the gift certificate screen. Your gift certificate will download, open and print in Adobe Acrobat Reader.

Note on Payment Verification: When you enter a payment method at the time of order, the name and card number you enter should exactly match the information on the card you are using, including spaces and stops for initials. Then, when you are asked to verify the payment method used for the printable gift certificate, the name and card number must exactly match the information you entered at the time of purchase (which should also exactly match the information on the physical card). If you enter variations of the name anywhere during the process, you may encounter problems verifying your payment and printing your gift certificate. If you are uncertain about how the name appears, you can view the cardholder name as you entered it by clicking on the "manage your payment methods" in the Payment & GC section of Your Account.

You can print your gift certificate as many times as needed, but the code it contains can only be redeemed once. When the gift certificate has been redeemed to an Amazon.co.uk account, the Print gift certificate(s) button will no longer be available in the Order Summary.

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Are you getting an error message when you try to print your Print Gift Certificate from Your Account?


If so, please try to print the Gift Certificate via the link you received in 'Your gift certificate order is ready to print' e-mail.

If you still experience issues, please contact us.

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What do Amazon gift certificates look like?


You can see samples of e-mail, print at home, and card gift certificates on our gift certificates detail page.

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Do I have a choice of designs?


Yes! If you buy a print-at-home certificate or an e-mail gift certificate, you can choose from a selection of available designs or you can add a photo that you've uploaded from your computer to the gift certificate design. During the purchase process, click the "click to select a design" link directly below the gift certificate image. You'll see a list of available design categories. When you find one you like, click the Select button and resume placing your order.

Note: You must have JavaScript installed and enabled on your web browser to see available design options.

How do I order multiple gift certificates?


You can create up to 400 gift certificates on the same order. There are a few different options for you to choose from.

E-Mail, Print-at-Home and Card Gift Certificates

For each option below, you'll want to start from the gift certificates ordering page.
  • To send multiple gift certificates in the same amount to the same address (e-mail or physical address), change the Quantity field in the order form.
  • To send gift certificates in varying amounts, or with different designs, messages or "to" and "from" information, fill out the order form and click Add to Order for each different gift certificate you'd like to buy.
  • To send identical e-mail gift certificates in the same amount to multiple e-mail addresses, choose the "Send to more people" link on the order form and enter the e-mail addresses into the space provided (separated by commas or semicolons, or with each address on a new line).

How do I include a personal photo on an e-mail or print gift certificate?


If you want to send an Amazon.co.uk gift certificate by e-mail or print a gift certificate, you can add a photo that you've uploaded from your computer to the gift certificate design. Just follow these simple steps:
  1. Visit our Gift Cards & Certificates page.
  2. Select "Send by E-mail" or "Print Your Own".
  3. Under "Choose a design for your gift certificate" choose "Upload your photo".
  4. Click on "Browse" to choose an image from your computer. A separate window will open where you can select the file to upload.
  5. You now have option to zoom, move and rotate the image. You can also change the background.
  6. When you're happy with the design, ensure that your image meets the Content Guidelines and confirm that you've read and accepted the Terms and Conditions.
  7. Select "Use this design" to add the image to the gift certificate.
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How do I resend or change an e-mail gift certificate I purchased?


If you purchase an e-mail gift certificate that doesn't arrive, you can resend it to the recipient. To reissue an E-mail gift certificate you purchased:
  1. Go to Your Orders in Your Account.
  2. Click the Order ID to reach the Order Summary page.
  3. Click Resend it for the gift certificate you want to resend.
  4. Review the information regarding the gift certificate to be reissued, and follow the instructions on the page.
Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient to make sure their e-mail is configured to accept e-mails from Amazon.co.uk. We'll contact you by e-mail once we’ve cancelled the original gift certificate and issued a new one. Note: If you don't see a Resend button, please contact us.

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How do I view or cancel a scheduled e-mail gift certificate?

  1. Go to Your Account
  2. Sign in when prompted.
  3. Click "manage scheduled e-mail gift certificates" in the payment section.
  4. Click the "view or cancel order" button.
  5. The delivery date is displayed at the top of the order summary. Click the Need to cancel this order? button and then click the Cancel Order button on the next page.

How do I delete a gift certificate from the gift certificate order box?


If you add a gift certificate to your order and realise you no longer want it, you can delete it from your order by clicking on the "Delete" button to the right of the gift certificate.



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How do I use my gift certificate?

If you're not ready to make a purchase: You can redeem the gift certificate to your account.

  1. Find your gift claim code. If you have a plastic gift card, gently scratch off the silver label on the back (if you haven't already). You should find your claim code printed on the card, underneath the label.
  2. Go to Your Account.
  3. Click "Apply a Gift Certificate to your account".
  4. Sign in with your e-mail address and password.
  5. Enter your claim code and click "Redeem now". Your funds will automatically be applied to your next order.
  6. If you received your gift certificate by e-mail and you add it to your balance by applying it to your account, you'll have the option to send a "Thank you" message to the sender.
If you're placing an order through the Shopping Basket: Enter the code on the order form and click "Apply":

If you're placing an order with 1-Click: Click the "Review or edit your 1-Click orders" link that you'll see after clicking the Buy now with 1-Click button. Then, enter the code in the Payment section on the next page.

Please note that you'll need to apply your gift certificate to your 1-Click order manually or your default payment card will be charged. Read more about Ordering with 1-Click.

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Can I use my Amazon gift certificate or gift card on other websites?

Javari.co.uk has joined forces to operate an online store powered by Amazon.co.uk's e-commerce platform. The site features the full selection of shoes and accessories available at Amazon.co.uk.

For your convenience, Javari.co.uk will recognise when you have an existing account with Amazon.co.uk. You can also use Amazon gift certificates or an existing gift certificate balance for purchases on Javari.co.uk - your Amazon gift certificate balance is shared between both websites. As long as you use the same e-mail address and password to log into your accounts, you'll see the same balance available for purchases.

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Can I resend a gift certificate if the recipient has lost it or if it has been sent to the wrong address?

Yes, you can resend any unredeemed gift certificates through Your Account. Find the gift certificate order in your order summary - the resend option will be available in the order details. You'll be able to send the gift certificate again to the same e-mail or postal address or enter alternatives. Once you've reviewed the details of your new gift certificate, we'll send a new claim code to the address provided. The original gift certificate claim code will be rendered invalid.

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I'm having trouble using my gift certificate to place an order. What's happening?


If you have a plastic gift card and get an error message that says "We're sorry, but we didn't recognise the promotional claim code or gift certificate code you entered", please contact us.

Are you receiving an error message that says the gift certificate has already been redeemed?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again. To confirm that the funds are already on your account, check your current gift certificate balance through Your Account. If the funds don't show up there, you might have more than one Amazon.co.uk account. Please contact us.

If the above doesn't seem to be the problem, check the Terms and Conditions to make sure your order meets the rules and restrictions for paying with a gift certificate.

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What happens to the rest of my gift certificate or gift card if I don't use it all at once?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order. Please be aware that the original expiration date applies to any unused funds.

When you place your next order, make sure the box on the order form that says "Use your gift and promotional balance?" is checked. If your order total is more than your gift certificate funds, you'll need to pay for the rest with a payment card.

You should see the gift certificate funds reflected in the cost summary. If the funds don't show up there and your gift certificate hasn't expired, you might have more than one Amazon.co.uk account. Please contact us

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What are the restrictions for using an Amazon.co.uk gift certificate or gift card?

Please read our Terms and Conditions for a full list of rules and restrictions.

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