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Amazon Prime

What is Amazon Prime?

Amazon Prime is a membership programme that gives you and your family fast and unlimited One-Day delivery for eligible purchases. For an annual membership fee of £49, you will enjoy:

Fast Delivery

  • Free One-Day Delivery on millions of eligible items sold by Amazon.co.uk.
  • Upgrades to Express Delivery (before 1pm) for just £4.49 per item and Evening Delivery to London and certain post codes in Birmingham, Manchester, Liverpool, Nottingham, Sheffield, Leeds, Edinburgh, Glasgow, Bristol, Cardiff  and Swansea for £7.48 per item. For a full list of eligible post codes click here.
  • Guaranteed One-Day Delivery and Express Delivery apply all days except Sundays.
  • Free First Class delivery for Amazon Prime eligible items not available for One-Day, Express or Evening Delivery.

Simple Shopping

  • No minimum purchases required.
  • Members-only 1-Click buttons on item detail pages.
  • No need to think about delivery charges when you order.

Convenient Sharing

  • Share benefits with up to four family members living in the same household.

How do I sign-up for Amazon Prime?

To become a member of Amazon Prime, visit our sign-up page:
http://www.amazon.co.uk/prime

Which items are eligible for Amazon Prime?

Eligible items will be designated in the search result pages, item detail pages, at check out, as well as on the order confirmation page. Generally, most items eligible for Super Saver Delivery are also eligible for Amazon Prime delivery benefits. The programme is limited to items sold by Amazon.co.uk (or by third party merchants participating in the Fulfilment by Amazon programme on the Amazon.co.uk Website). Gift certificates are not eligible for expedited delivery under Amazon Prime. Some items are excluded, including, for example, oversize or heavy items, and other items with special delivery characteristics. Items sold by third parties such as Marketplace, are NOT eligible unless otherwise stated. When an order is placed for a product that is not eligible for Amazon Prime, a delivery fee will be charged separately, and the total delivery fee should be confirmed on the Order Confirmation page.

What addresses are eligible for Amazon Prime?

Amazon Prime members are entitled to free  One-Day Delivery on all items marked as Amazon Prime eligible delivered to Mainland United Kingdom Locations and free First Class delivery on all items marked as Amazon Prime eligible delivered to all Other United Kingdom Locations (portions of Scotland, Wales, Northern Ireland, Isles (including Shetlands, Isle of Man, Jersey and Guernsey), Cornwall, Northumberland, PO Boxes and BFPO addresses). Discounted Express and Evening delivery applies to those eligible items that are dispatched to the eligible addresses as specified in those delivery options, and respective terms and conditions. Amazon Prime members are also entitled to free First Class delivery for all products marked as Amazon Prime eligible on Amazon.co.uk Website's third party platform sold by Amazon.co.uk's Preferred Merchant, Indigostarfish.com that are delivered to either mainland United Kingdom locations or Other United Kingdom Locations. Amazon.co.uk will fund the actual delivery costs associated with your orders with Indigostarfish.com and will reimburse Indigostarfish.com directly on your behalf. See the "Eligible Purchases" section of the Amazon Prime Terms and Conditions for full eligibility rules.

How do I share Amazon Prime with members of my household?

Inviting family members to share your Amazon Prime membership as registered guests is easy. Simply log into Your Account and click on the link "Prime Settings". There you will see a list of the status of all registered guests linked to your Amazon Prime membership, and options to add or remove registered guests.
  • To add a registered guest: Enter the person's name, relationship, e-mail address and birthday in the appropriate fields and click "Invite." An invitation e-mail message will automatically be sent to the e-mail address you entered. Note that invited registered guests will need to know the month and day of your birthday to accept your invitation.
  • To remove a registered guest: Click the "Remove" button next to the name of the person you wish to remove. An e-mail message will automatically be sent to the person you remove.

What is the difference between Express Delivery and free One-Day Delivery?

Express Delivery provides customers guaranteed delivery before 1pm after dispatch for £8.99 per delivery. An Amazon Prime membership, for one annual charge of £49, gives members the Express delivery option at a member exclusive price of £4.49 per item. Free One-Day Delivery is a new delivery option, available to Amazon Prime members, at no additional cost. One-Day Delivery is unlimited for members.

What else should I know about Amazon Prime?

  • An Amazon Prime membership is only available to end consumers using Amazon Prime for private use and is not available for Corporate Accounts, legal entities or for customers who purchase items for business or institutional use or for the purpose of resale.
  • If only some items in your order are eligible for Amazon Prime you'll be charged applicable delivery fees for the ineligible items.
  • Amazon.co.uk may dispatch eligible purchases using either ground or air delivery services. These options do not correspond directly to any carrier-branded One-Day delivery or Express delivery services.

Can I cancel my membership to Amazon Prime?

You can cancel your membership in Your Account at any time before you or your registered guests have made any eligible purchases and we will refund your full membership fee. To do this, visit the "Prime Settings" link of Your Account and click the "Cancel membership" button. It can take up to two days for completing this process. For any trial or other promotional memberships you may cancel such membership at any time by clicking Prime Settings in Your Account and selecting the "Do not upgrade" button.

Does my membership renew automatically?

Yes, your membership is set up to automatically renew annually. You can use Your Account to choose not to renew or to update your preferred payment method for membership renewals. If the preferred method is unavailable (for example, a credit card has expired), for your convenience we will use another payment method we have on record for you. Your initial sign-up is an authorisation for us to use the preferred or other available payment methods.

Is there a Free Trial available?

If you haven't been an Amazon Prime member in the last 13 months, you can sign up for a free trial. Visit the Amazon Prime Free Trial membership page to start a free trial now, or look for free trial offers when you check out and on product pages. You'll need a current, valid credit card. While you won't be charged at sign-up, having your credit card on file will allow us to upgrade your membership automatically to a paid membership plan.

We sometimes offer other promotional memberships. Trial or other promotional memberships can be cancelled at any time by visiting the "Prime Settings" section of Your Account and choosing not to upgrade to regular annual membership at the end of the trial period by selecting the "Do not upgrade" button. The Amazon Prime Terms & Conditions apply to these memberships except as otherwise stated in the trial or other promotional offers.

Can I order using 1-Click?

Amazon Prime works best when you use 1-Click Shopping. Amazon Prime members see a special ordering stripe at the top of product detail pages. Most of the time, you'll see two members-only 1-Click buttons in the stripe: one button instantly orders the item with free One-Day delivery, and the other button orders the item with Express delivery (get your order before 1pm) for just £4.49 per item. And, if you are in London and certain post codes in Birmingham, Manchester, Liverpool,  Nottingham, Sheffield, Leeds, Edinburgh, Glasgow, Bristol, Cardiff  and Swansea, you will see a third one that will order the item with Evening delivery.

To get the most out of Amazon Prime and 1-Click, please check your 1-Click settings:

  • Is 1-Click turned on? Members-only shopping buttons will not appear if 1-Click is disabled.
  • Is your default delivery address a P.O. Box or BFPO address? Make sure you provide a street address. We cannot use One-Day, Express or Evening accelerated delivery services for P.O. Box and BFPO address deliveries.
  • Is your payment information current? You may want to update your default credit card number and expiration date.
  • What should I set as my default delivery speed? If you use the standard 1-Click button on the right-hand side of product detail pages, for all Amazon Prime eligible orders, we shall override your delivery speed setting to free One-Day delivery when applicable. However if you use 1-Click buttons anywhere outside of the detail page or on ineligible items, your default delivery speed will apply.

Can I shop without using 1-Click?

If you prefer to use the shopping basket instead of 1-Click, simply place items in your shopping basket and proceed to checkout as usual. On the order summary page, you will see:

  • Amazon Prime-eligible items are recognised and the delivery method defaults to Free One-Day Delivery to United Kingdom Mainland Locations.
  • The option to upgrade your delivery of eligible items to Express Delivery for £4.49 per item.
  • The option to upgrade your delivery of eligible items to Evening delivery to London and certain post codes in Birmingham, Manchester, Liverpool,  Nottingham, Sheffield, Leeds, Edinburgh, Glasgow, Bristol, Cardiff  and Swansea for £7.48 per item.
  • For free One-Day your delivery preferences default to "dispatch items as they become available" (at no additional cost to you) to ensure your items arrive as soon as possible.

Click here to view the complete Amazon Prime Terms and conditions


This page provides useful information about our Prime programme.

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