Amazon Merchants Returns
Merchant Returns Policy
Merchants who sell their items on Amazon.co.uk vary in their returns policies. To find the returns policy for items sold by an Amazon Merchant, go to the product detail page for any item sold by the Merchant. In the pricing box under "Availability" you will see the Merchant's name as a link in the phrase "Dispatched and sold by Merchant Name." Click on the name, and you will be taken to a page where you can read more information about that Merchant. Just click on the tab labeled "Returns" to read the returns policy. You can also explore the other tabs for delivery rates, help and customer feedback.
To Return an Item Ordered from an Amazon Merchant
Amazon Merchant items cannot be returned to Amazon.co.uk. They must be returned to the Merchant in accordance with the Merchant's own returns policy.
To read the details of the Merchant's returns, replacement and refund policies, follow the instructions above or visit the order summary in Your Account. Under "Your Orders" select the order you're interested in. Near the top of the order's summary page, you'll see links to contact your Merchant and view their return and replacement policy. If you have any questions regarding your return, please contact the Merchant directly.
Note: If you do not see a link to the seller's return and replacement policy for your third-party order, then you have probably made an Amazon Marketplace purchase. Visit our Amazon Marketplace Returns page for more information about these returns.