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Search Help: Marketplace payment FAQs

A buyer wrote to me and said they couldn't use Marketplace. Why not?

To purchase from Marketplace, a buyer must be located in a country listed below as covered by Marketplace. Only transactions made via Marketplace are covered by the A-z Safe Buying Guarantee and we advise all sellers not to accept payment by any other method. This coverage is steadily increasing. To find the full list of countries covered, please click here.

Buyers are telling me they can't pay me. Why not?

If buyers cannot purchase from you, it may mean you've reached your sales limit. All sellers have a sales limit based on a 28-day cycle. Learn more about sales limits.

I am an existing Seller and have an Austrian, French or German bank account. How do I update my bank details?

If you have an Austrian, French or German bank account, you can sell on and be paid electronically in Euros to  your bank account located in Austria, Germany or  France. To register your Austrian, French or German bank account, please follow the steps below:

  1. Log into your Seller Account,
  2. In the "Settings" section, please click the "Seller Account Information" link,
  3. Click the "Edit" button in the "Bank Account Information" section,
  4. Select "France", "Austria" or "Germany" from the drop-down menu next to "Bank Location Country",
  5. In the "Bank Account Information" section, please make sure that you read and accept the terms and conditions of the Agreement,
  6. Enter your bank details, then click the "Confirm" button.

I don't have a UK, Austrian, French or German bank account. How do I register?

Currently, we do not support any bank account locations other than those listed in the table of countries and currencies supported by Amazon Currency Converter for Sellers.

What is the PIN verification process?

For security reasons, if you don't have a trading history with us, a PIN (Personal Identification Number) will be provided to you during the registration process. We will then contact you at the phone number provided in your application and ask you to verify your PIN using our automated system. Not all sellers will be required to go through this process. For further information click here.

When will I get my money?

Transfer of funds to your account happens automatically every 14 days from the day you're approved to sell on Amazon. It normally takes up to 2 working days after a transfer for the money to appear in your bank account.

I've given you my bank details--why do I have to wait before you transfer my money?

When you apply for Marketplace we test the new account information to ensure it's valid. After 14 days, your funds will be transferred automatically; after that, you can begin initiating transfers up to once a day. See Transferring funds to your bank account.

If you update your bank account information after the initial registration period, we'll put a minimum 1-day hold on your account. The transfer link will not appear in your account during that time. This will impact your automatic and manual disbursements in different ways:

  • Automatic disbursements will occur as scheduled, as long as you do not update your information in the 24 hours prior to the disbursement.
  • Manual disbursements will become possible again 24 hours after you update your details.

What is a negative balance?

Your seller account may have a negative balance if the amount of fees you owe and refunds you have issued exceeds your sales during a settlement period. Your Payments Report provides a detailed summary of all credits and charges applied to your account.

  • The Fees owed to Amazon Services Europe Sàrl differs depending     on your seller type, the items you sell, and the services you use. To see the order-level details of fees you have incurred, select the Transaction View tab in the Payments Report page and click the total amount of an order. You can also refer Fees and Pricing for information on fees associated with your seller account.
  • Product refunds: If you issue a refund for a product for which you have already received payment, Amazon Services will charge you the full amount of the refund, minus the cost of any applicable referral fees from the order. For more information about product refunds, please refer to the Participation Agreement

Amazon Services will attempt to charge your credit card for the amount you owe if your seller account has a negative balance at the end of a settlement period. However, the amount charged may be less than the total amount you owe if a credit limit is imposed by your bank. Amazon Services may continue to attempt charging your credit card until the remaining balance in your account is paid in full.

You can also use a Payment feature to repay the balance you owe. For details, see Make a Payment.

Can you automatically transfer funds to my bank account every day?

No, we cannot automatically do this. However, you can request this manually once every 24 hours.

Can't you just put my sales proceeds into my Seller Account?

At this time, we can only pay the proceeds of your Marketplace sales into a bank account.

Why is the total fee for my sale more than the referral fee I was charged?

The fees section of your Payments Account Summary displays all of the fees that you are charged for Marketplace sales. Your fee total for each order includes:

  • The referral fee
  • The variable closing fee (see the Selling on Amazon Fee Schedule)
  • The per item fee of 0.75 GBP (not applicable to Professional sellers)

Sellers on the Professional selling plan can download a Referral Fee Preview Report that shows the referral fee amount based on current listed item price.  Estimates do not account for shipping or gift wrap charges applied at the time of purchase. For more information, see How to Read a Referral Fee Preview Report.

The credits for fees given back to the seller for a refund are under the Fees section of your Marketplace Summary. If you click on Fees you will see the item title with the word Refund in front of it. If you scroll over to the right of the page, under Amount Due Seller you will see a positive GBP amount. This is the fee we are crediting back to you for this order.

How is the credit for partial refunds calculated?

When a partial refund is initiated, the commission we give back to you is proportionate to the refund you have issued.

For example:

  • GBP 30.00 item price

  • + GBP 2.75 shipping charged to buyer

  • = GBP 32.75 (total charged to buyer)

Total given to you, the seller, is GBP 27.82 (32.75 minus the commission (4.50) and the shipping holdback (0.43))

You then refund GBP 6.00; 6.00 is 18 percent of 32.75

Our commission was 4.50 GBP; 18 percent of 4.50 is 0.81, so 0.81 GBP is returned to you.

Please note that the figures quoted above are exclusive of the VAT that is required to charge. See VAT on Seller Fees for more information.

How can I use the information in my Seller Account for bookkeeping?

You can export your transfers information from your Seller Account into a Microsoft Excel document. On the Payments Summary you'll see a link called Export This Statement.

Can I export buyers' delivery addresses from my Seller Account?

At this time you cannot export buyers' delivery addresses. However, Pro-merchant Subscribers can use the inventory reports to get a file of orders, including the buyers' delivery information. Find out more about Inventory Reports.

How can I refund one item in a multiple-item order?

Go to Your Seller Account and click the Issue a Refund for a Marketplace Order link under Issue a Refund. Search for the order. On the Refund page, you'll see separate Refund Buyer for this Item buttons. You can refund each item within the order separately.

What is a Reserve Amount?

The Reserve Amount is the amount of pending payments that you maintain in your Seller Account balance to cover potential or existing buyer disputes via the A-Z Guarantee program. The Reserve Amount may exist if:

  • Amazon is currently processing one or more A-to-z Guarantee claims against a seller's transactions on (claims may take 14 days to process) or Amazon has received and processed an A-to-z Guarantee claim against a seller's transactions at within the past 30 days.
  • Based on information available to Amazon, we reasonably conclude that the seller's actions and/or performance may result in a significant number of buyer disputes, or other claims against their sales transactions on

Funds are reserved for 30 days from the initial date of receipt of any pending or completed claim. Once claims are processed, or Amazon concludes that it is no longer necessary to reserve funds, the remainder of the Reserve Amount is made available for disbursement. The Disbursable Amount is the difference between your Seller Account balance and the Reserve Amount. This amount is automatically disbursed to your nominated bank account every 14 days. As a security measure, we may require you to maintain a higher Reserve, or allow a lower Reserve, having regard to the rate of chargebacks, refunds, or other indicators of performance problems related to your use of Marketplace, or as may be imposed by any payments processor, particularly if we observe an unexpected change in your sales and/or Seller Account activity.
For the first 14 days from the date you registered a Seller Account on, you would see Reserves matching your Seller Account balance.

What is the Disbursable Amount ?

The Disbursable Amount is the amount available for disbursement from your Seller Account balance; it equals your Seller Account, less the Reserve Amount. The Disbursable Amount can be disbursed, see Payments to Your Bank Account.

Please find below Frequently Asked Questions in regards to Marketplace Payments.

Seller Support

Please use the e-mail address associated with your Seller account.