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The Manage Orders tool provides a customisable view of all your orders on all sales channels (for example, seller fulfilled or Amazon fulfilled). You can view all orders within a given date range or use Search and Advanced Search to filter on specific types of orders.

Note:

  • You must confirm dispatch of the order with Amazon within 30 days from the time the order was placed. Otherwise, Amazon will automatically cancel the order. We will notify you by -mail if you fail to send us a timely dispatch confirmation.
  • You must dispatch the order within the time period specified as the "Handling time (in days)" for your product. You can specify this when you first create the product listing. You can also edit it after you add it to your inventory.
  • When you confirm dispatch for even one item in an order, the buyer is charged for the entire order. If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders and a warning message on your seller account home page. These will appear even if you have refunded the remaining items in the order.

Orders List

The Order list shows up to 25 orders per page by default. From this list you can access the details necessary to fulfill the order. If you would rather download a report with this type of information, learn about Order Reports.

Note: If you sell on more than one Amazon Europe marketplace (e.g. Amazon.de as well as Amazon.co.uk), your orders for all of these marketplaces will appear in the Order list.

The following table contains definitions for each column in the Order report:

Field Name Description
Order Date The date and time the order was submitted. Click the column header to sort by order date.
Sales Channel
  • Amazon.co.uk
  • Non-Amazon
Amazon Webstore: This field displays the domain (URL) of the store on which the order was placed.
Fulfillment Channel
  • Amazon: Fulfilment by Amazon (FBA) order
  • Merchant: Seller-fulfilled order
Product Details
  • Order ID: Links to Order Details page
  • Product title
  • QTY: Quantity ordered
  • ASIN: Amazon standard ID
  • SKU: Stock keeping unit, your unique ID for this product
Contact Buyer
  • Buyer name
  • Buyer email: Links to Contact Customer form
Billing Country Country for which order billing will be processed.
Shipping Service Click column header to sort by service type. Service types include:
  • Standard: 3 to 5 days (domestic UK)
  • Standard: 3 to 5 days (Europe Zone 1)
  • Expedited: 2 working days, excluding weekends
Status Click column header to sort by fulfilment status.
Note: You may ignore the "Shipment is late" status and the warning message if you have confirmed part of the order. The order will not be cancelled.
 
For Amazon.co.uk, Checkout by Amazon (CBA), and Amazon Webstore, seller-fulfilled orders, status types include:
  • Unshipped
  • Pending
  • Shipped
  • Cancelled
For Fulfilment by Amazon (FBA) orders, status types include:
  • Payment Pending
  • Payment Complete
For multi-channel fulfilment orders, status types include:
  • Unfulfillable
  • Planning
  • Shipping
Delivey Date A single date or date range. Shows only for non-FBA orders awaiting shipment.
Action For seller-fulfilled orders only. Actions include:
  • Print packing slip
  • Confirm dispatch
  • Cancel order
  • Buy delivery
  • Edit shipments
  • Refund order

Search and Filtering Options

By default, the orders list displays all orders placed in the past 7 days, including cancelled orders. Cancelled orders are displayed in lighter text. You can sort by "Status" to find them more easily.

Click the "Total Unshipped: x orders" link on the right-hand side of the page to view all of your orders that have not been confirmed as dispatched. This displays all unshipped orders, regardless of whether the order is seller-fulfilled or Amazon-fulfilled (FBA). Alternatively, click "Seller fulfilled pending: x orders" to view only unshipped orders that you will need to fulfil.

See Search Orders to learn how to use both Search and Advanced Search.

Order Details

To view the Order Details page for a specific order, click the Order ID link in the Order ID/Product Details column. From the Order Details page, you can:

  • Print an order packing slip
  • Contact the buyer
  • Confirm an order as dispatched
Amazon Webstore: The Sales Channel field displays the domain (URL) of the store on which the order was placed. Learn more about Amazon Webstore.
Related Topics:

Seller Support

Please use the e-mail address associated with your Amazon.co.uk Seller account.