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Your Statutory Rights
At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to withdraw from the purchase of most items within seven working days.
Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our 30-day returns guarantee here.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg e-books) where the item has been downloaded. We regret that we also can't accept cancellations of contracts for the purchase of video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please visit our Online Returns Centre and print out a personalised return label for your item, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.
Please note that we can't accept returns delivered by hand.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than GBP 50.00.
Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we don't receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you won't be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).
As soon as we receive notice of your cancellation of this order, we'll refund the relevant part of the purchase price for that item together with the item's normal postage charge. We can't refund any priority, express or courier component of the postage charge.
Other Statutory Rights
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.
If you need to contact us by post, please write to:
Amazon.co.uk Customer Services, 2-4 Waverley Gate, Waterloo Place Edinburgh EH1 3EG*
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