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Your Statutory Rights
At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason.
Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our 30-day returns guarantee here.
By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgement, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed (for more information, read here).
To cancel your purchase within the 14 day cooling-off period, you can visit our Online Returns Centre and print out a personalised return label for your item, giving the reason for the return as "I just don't want it anymore". You can also cancel your order through other means, if you prefer (check here for more information.) Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.
Please note that we can't accept returns delivered by hand.
For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.
Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
You should be aware that once we begin the delivery process you won't be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).
As soon as we receive notice of your cancellation of this order, we'll refund the relevant part of the purchase price for that item together with the item's standard postage charge, corresponding to the least expensive type of delivery offered by us. We can't refund any priority, express or courier component of the postage charge.
Other Statutory Rights
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.
If you need to contact us by post, please write to:
Amazon.co.uk Customer Services, 2-4 Waverley Gate, Waterloo Place Edinburgh EH1 3EG*
This isn't our returns address and returns won't be processed at the above address. If you need to return an item please visit our Online Returns Centre.
*In order to ensure a faster response please visit Customer Service.
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