Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Amazon.co.uk follow our general return policies, but some products have different policies or requirements associated with them.
Extended Christmas Returns Policy
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2014 to 31 December, 2014 inclusive may be returned at any time before midnight on 31 January, 2015. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2014.
Please note that this doesn't apply to mobile phones with contracts or items sold and fulfilled by Sellers on Amazon Marketplace. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
These return policies do not affect your Statutory Rights.
If your order was sold and dispatched by a Seller on Amazon Marketplace, you can learn more about Arranging Marketplace Returns and Refunds.
To return an item please go to our Returns Support Centre (Amazon.co.uk full site)Returns Support Centre at https://www.amazon.co.uk/returns.
|CDs & Vinyl, DVD & Video, PC & Video Games, Software||30 days||New, unopened|
|Baby Items||30 days||Original condition|
|Electronics & Photo||30 days||Best possible condition|
|Computing||30 days||Best possible condition|
|Musical Instruments||30 days||Best possible condition|
|Stationery & Office||30 days||Best possible condition|
|Home & Garden, DIY & Tools||30 days||Best possible condition|
|Car & Motorbike Items||30 days||Best possible condition|
|Jewellery & Watches||30 days||Original condition|
|Shoes, Clothing & Accessories||30 days||Original condition|
|Sports & Leisure||30 days||Best possible condition|
|Toys & Games||30 days||Best possible condition|
|Large items and appliances||30 days||Best possible condition|
|Items containing Hazardous Materials (Amazon.co.uk full site)Items containing Hazardous Materials (see https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200269740)||30 days||Best possible condition|
|Pay Monthly SIM Cards||Return not required||Learn more (Amazon.co.uk full site)Learn more (see https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201706480)|
|Pay Monthly Mobile Phones||30 days||Learn more (Amazon.co.uk full site)Learn more (see https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201544570)|
|Very High Value Items (Amazon.co.uk full site)Very High Value Items (see https://www.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&nodeId=200162490)||30 days||New, unopened|
|Warehouse Deals (Amazon.co.uk full site)Warehouse Deals (see https://www.amazon.co.uk/gp/help/seller/returns.html/ref=ms_mhelp_return?ie=UTF8&seller=A2OAJ7377F756P)||30 days||Original condition|
|Marketplace items||Not to Amazon||Contact Seller|
If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre (Amazon.co.uk full site)Returns Support Centre at https://www.amazon.co.uk/returns - you'll need to Contact UsContact us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service (Amazon.co.uk full site)Manufacturer Contact Details & After Sales Service at https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200680110 for more information.
We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.
For instructions on how to return items purchased from Warehouse Deals see Returning an item purchased from Warehouse Deals (Amazon.co.uk full site)Returning an item purchased from Warehouse Deals at https://www.amazon.co.uk/gp/help/seller/returns.html?ie=UTF8&seller=A2OAJ7377F756P.
Under the AutoRip programme, after you complete a purchase of an eligible AutoRip album, a free MP3 version of that album is added to your Amazon Music library and is available on your PC or Mac computer, or other connected device.
If you cancel an order for an AutoRip album or you return an AutoRip album and you download any tracks on the MP3 version of an AutoRip album from your Amazon Music library (including if you have enabled auto-download to a device and any of the tracks on the MP3 version of the album auto-download), you will be considered to have purchased the MP3 version of the album from the Digital Music Store, and we will charge your credit card (or other payment method) for the current price of the MP3 version of the album at the time your cancellation or return is processed (which may be a higher price than your original order). This charge is non-refundable and may be a higher price than the physical version of the album.
If you cancel your order for or return the album and you do not download any of the tracks on the MP3 version of the album from your Amazon Music library, we will remove it from your Amazon Music library and you will not be charged for it. For more information, go to Learn More About AutoRip and AutoRip Terms and Conditions.