Placing Your First Order
Placing an order with Amazon.co.uk is easy. There's no need to create
an account first. You automatically create an account when you place
your first order online. (We cannot accept orders by phone, fax, or
e-mail. All orders must be placed online.)
Here are the steps you need to follow to place an order :
1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Proceed to Checkout
4. Sign In/Create a New Account
5. Enter a Shipping Address
6. Choose a Shipping Method
7. Provide Payment Information and a Password
8. Review and Submit Your Order
9. Check Your Order Status
Note: Some items offered on our website are fulfilled by Amazon
Merchants or through Amazon Marketplace. Payment, shipping, and return
policies may vary by type of order and by seller. The seller of each
item in your order will be clearly noted on the View Shopping Cart
page.
1. Find the Items You Want
First you will need to browse or search for the items you would
like to order. Keyword search boxes are located on nearly every page of
our store. You will also find links to browse lists and more detailed
product-specific searches in the top navigation bar of each store. When
you find an item that interests you, click the title or name of the
item to see its product detail page. Here you will find more
information about the item, including an
availability estimate of how
long it will take before the item will be ready to leave our
fulfillment center.
If you don't find what you're looking for in one of our
Amazon.co.uk stores, you may want to visit one of our international
websites, including Amazon.co.jp, Amazon.ca, Amazon.com, Amazon.fr,
Amazon.de, and Amazon.at.
Back to top 2. Add the Items to Your Shopping Cart
If you want to order an item from Amazon.co.uk, click the "Add to
Shopping Cart" button on the item's product detail page. (If you want
to buy the product from another seller, click the link in the More
Buying Choices box instead and follow the directions.) Once you've
added an item to your Shopping Cart, keep searching or browsing until
your cart contains all of the items you want to order. You can access
the contents of your Shopping Cart at any time by clicking the at the
top of every page of our website.
Back to top 3. Proceed to Checkout
Take a moment to review all of the items you've placed in your
Shopping Cart. If you decide that you don't want to purchase a
particular item right away, click the "save for later" button next to
the title. The item will move from your current Shopping Cart to the
"Saved Items--To Buy Later" list below. If any of the items are to be
gifts, click the "add gift-wrap/note" checkbox under the item. (You'll
be given a chance to order gift-wrap and/or add a note during the
checkout process.)
When you're ready to place an order for everything in the "Shopping
Cart Items--To Buy Now" section of your cart, click the "Proceed to
checkout" button. You will be taken to the first page of the order
form.
The instructions below outline each step of our online order form.
If at any point you encounter difficulty or receive an error message,
please
contact us.
Back to top 4. Sign In
Enter your e-mail address. (Keep in mind that the e-mail address
you provide here will be the only e-mail address to which we can send
information about subsequent orders.) Indicate that you are a new
customer. (Do not fill in the password field; you will be asked to
provide a password for your account later in the process.) Click the
"Sign in" button.
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5. Enter a Shipping Address
Tell us where you would like to ship your order. If you are shipping to a BFPO address, click
here
for further instructions. If you are shipping to a post office box,
please enter the words "PO BOX" before your box number to ensure that
the order is delivered by the U.K. Postal Service.
If you are shipping an order to Channel Islands/Canary
Islands/Aland Islands, Customers in the Channel Islands should enter
"UK" as their country on the order form. Customers in the Canary
Islands should enter "Spain" as their country on the order form and
Customers in the Aland Islands should enter "Finland" as their country
on the order form.
If you are shipping an order to the U.S., click
here to find out exactly what information to enter in each field on the order form.
Unfortunately, Amazon.co.uk has no way of dispatching items to
APO/FPO addresses. You can send the item to any address within the USA,
but this will incur an international postage charge. Amazon.com can
dispatch items to APO/FPO addresses, so it's worth checking to see if
the item you want to send is available on their Web site.
Back to top 6. Choose a Shipping Method
Consider how quickly you would like to receive your order, and
choose a shipping method. If you would like to take advantage of FREE
Super Saver Shipping and your order qualifies, be sure to select it as
your shipping option; you will not receive free shipping automatically.
Please note that it's not possible to request a specific carrier.
We will estimate shipment dates for you on the order form, just
before you submit your order. You will see estimated shipment and
delivery dates in the e-mail we send you to confirm your order.
If there is more than one item in your order, you will be given the following options:
-
Group my items into as few shipments as possible
-
I want my items faster. Ship them as soon as they become available (at additional cost)
If you choose the first option, we'll consolidate your items into
the fewest shipments possible. We'll show you the minimum number of
shipments needed to complete your order. If you choose the second
option, we will ship items to you as they become available, beginning
with those already in stock. You'll be charged a per-shipment fee for
each shipment. Read more about shipping preferences, and find domestic
shipping rates or international shipping rates.
Also, please note that the availability listings on our website
are intended for single-copy orders. Orders for many copies of the same
item may take longer to assemble.
The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Back to top 7. Provide Payment Information and a Password
Next, let us know how you would like to pay for your order. We accept
Visa, Delta, Visa Electron, MasterCard, Eurocard, American Express,
UK Maestro and Solo and Amazon.co.uk gift certificates as payment. All orders
must be prepaid. If you're paying with a credit card, enter the number
without spaces or dashes.
Note: we do not accept cheques, postal orders, Eurocheques, cash in any currency, book tokens or purchase orders.
Choose a password for your account so that when you come back to
Amazon.co.uk in the future, you can use the same shipping address and
method of payment you provided during this first order. You will also
be able to use your password to make changes to your order and account
information. Make sure to choose something you will remember the next
time you want to place an order. Click
here
for tips on how to create a secure password.
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8. Review and Submit Your Order
Check the accuracy all of the information you provided and make any
necessary adjustments. When you are ready, click the "Place Your Order"
button to submit your order. Once you place your order you will see the
following message "Thank you--we have received your order". Later
you'll receive an order confirmation e-mail. We will send you another
e-mail message at the time of shipment. 1-Click shopping is
automatically turned on for you so that it's even easier to order in
the future.
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9. Check Your Order Status
If you would like to review or change something about the order you
placed before it enters the shipping process i.e. as long as it isn't
listed as "dispatching soon" or "recently dispatched" you can change or
cancel the order. Click the Your Account link in the top right corner
of most pages on our site and then click "Go" next to "Open and
recently dispatched orders" you will be able to change the particulars
of your order without having to contact us.
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