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Returns & Refunds

Need to return an item?

Visit our Returns Centre



Return Items You Ordered
Return a Gift
Return a Parcel Using an Amazon Locker
Return a Parcel Using a Collect+ Store
About Marketplace Returns & Refunds
About Our Returns Policies
Check the Status of Your Refund
About Refunds

Replacements, Exchanges & Repairs


Exchange an Item
About Exchanges and Replacements
About Warranty Repairs
Recycling Batteries
Recycling Light Bulbs
Recycling Electrical or Electronic Equipment (WEEE)
Disposal of Waste Engine Oil Information

Frequently Asked Questions

What's's returns policy?

Our return policies vary depending on the type of item you'd like to return. For more details about our policies, go to About Our Returns Policies. For the Kindle returns policies please see the Kindle Returns Policies page and for the Kindle Terms of Use please see the Kindle License Agreement and Terms of Use page.

How do I return an item?

Visit our Online Returns Centre to request the return. You'll be provided with a mailing label or instructions for your return. To learn more watch this video about returning items:

Return Your Item

I've returned my item. How soon will I receive my refund?

Depending on the refund option you chosen, refund time can vary. To learn more, details are outlined in the table here.

If you returned the item to Amazon at your own expense, and the return is the result of an Amazon error, you will be refunded your postage costs when we process the return.

Can I return Games and Software downloads after purchase?

As indicated in the Games & Software Downloads Store Terms of Use, game and software downloads are non-returnable and non-refundable after purchase. If you need assistance with a purchase or download, go to Buy a Game or Software or contact Customer Service.

You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact, clothing must have labels attached and we will issue a full refund for the price you paid for the item. Find out more about returning third-party and Warehouse Deals orders.
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