Other Help Areas
Returns & Refunds
Need to return an item?
Extended Christmas Returns
Please note that this doesn't apply to items sold and fulfilled by Sellers on Amazon Marketplace. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
Frequently Asked Questions
What's Amazon.co.uk's returns policy?
How do I return an item?
Visit our Online Returns Centre to request the return. You'll be provided with a mailing label or instructions for your return. To learn more watch this video about returning items:
I've returned my item. How soon will I receive my refund?
Depending on the refund option you chosen, refund time can vary. To learn more, details are outlined in the table here.
If you returned the item to Amazon at your own expense, and the return is the result of an Amazon error, you will be refunded your postage costs when we process the return.
Can I return Games and Software downloads after purchase?
Other Help Sites