How to Return Items that Contain Hazardous Substances

These products are classified as dangerous goods under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) because they contain flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances. As such these products are subject to delivery restrictions imposed by the UK Government under The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 (CDG 2009). This means that these products may pose a higher risk if transported commercially than other products. Although quantities sold by Amazon are limited and therefore carry a relatively low risk during transport, our carriers and our Fulfilment Centres need to follow specific guidelines during transportation and handling. If you want to return such products to Amazon.co.uk you must follow the guidelines set out below.

Below are the necessary guidelines you will need to follow. You can find further information and detailed instructions on returning these items by clicking on the above links.

Packaging

If possible, use the original Amazon packaging when sending back the product to us. This packaging already comes with the labelling and packaging formats that you need to apply. If your Amazon parcel was damaged please use new packaging to send the product back to us. Make sure any containers with liquids, aerosols or other substances prone to spillage are tightly closed and do not leak. Place the containers upright in the box and make sure they are not loose. Put filling materials, such as the filling material provided by Amazon.co.uk or some newspaper, around the product to fill any empty spaces in the box.

If you are returning multiple hazmat items, you must only return one item per package to ensure compliance.

Labelling

As above, if you are returning the item in its original packaging it is not necessary to apply a new label. If not, please print out the label or any other label provided by our Online Returns Support Centre, cut it out and apply it to your parcel.

Carrier

Amazon.co.uk may arrange for a specialist carrier to collect these items. Please use our Online Returns Support Centre to arrange a return of your item and you will be given instructions for your return. Please don't use an alternative return method for these items other than that advised by our online returns centre.

Damaged Lithium Batteries

Items that contain Lithium batteries will generate a return label with the following symbol:

If the item you are returning contains a damaged lithium battery please detach it from the item before returning. If the battery cannot be detached or if the item itself is a lithium battery please dispose of the item via a recycling centre and contact customer services. Be aware that Amazon reserves the right to request proof of such disposal at any time so please make sure that you obtain appropriate evidence from the recycling centre you use.