Your Statutory Rights

Cooling-off Period

Purchases

At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our 30-day returns guarantee here.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please visit our Online Returns Centre and print out a personalised return label for your item, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

Other statutory rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice web site at:http://www.adviceguide.org.uk/

If you need to contact us by post, please write to:

Amazon.co.uk Customer Services,

Amazon.co.uk Customer Services

2-4 Waverly Gate,

Waterloo Place,

Edinburgh EH1 3EG*

This is not our returns address and returns will not be processed at the above address. If you need to return an item please visit our Online Returns Centre.

*In order to ensure a faster response please visit Customer Service. Click here to go back to the main returns policy page.