Return An Item

Extended Christmas Returns Policy:
We've specially extended our returns period for the Christmas season. Items purchased from Amazon.co.uk and dispatched during the period from November 1, 2012 to December 31, 2012 inclusive may be returned at any time before midnight on January 31, 2013. Our returns policy will revert to the standard 30-day period for items purchased after December 31, 2012.

Please note that this doesn't apply to items sold and fulfilled by Sellers on Amazon Marketplace. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds help page.

For more information about Christmas shopping please see our special Christmas Help page.

If you need to return an item to us, please

For international returns, please see International Returns.

How can I return something I ordered?
How can I return something I didn't order myself?
How can I get something replaced or exchanged?

How can I return something I ordered?

Pre-paid return labels are available for items delivered within the UK. You can use our Online Returns Centre to get this return mailing label. Visit International Returns for more information on returning an item from outside the UK.

You can pack and send your return in a few simple steps:

1. Visit our Online Returns Centre and obtain a return mailing label and return mailing authorisation.
2. Pack the items and return mailing authorisation securely in a box or the parcel used to deliver the item.
3. Secure the return mailing label to the outside of the box.
4. Drop the parcel off at your designated carrier's location.

Each return mailing label is uniquely assigned to a specific return. To make sure you receive the correct refund, please don't include items from other orders or other deliveries in the same box. Every return must have a separate mailing label.

Return delivery costs may be deducted from your refund depending on the reason for return. Visit How To Calculate Refunds for more information.

Please note that, if you're returning an item on which you have stored personal information (e.g. a laptop, camera, digital photo frame or other electronic device), you should remove all such data before returning the item to Amazon.co.uk.

For more information on product return policies visit Return Specific Products.

How can I return something I didn't order myself?

Return a gift

If you return a gift purchased for you at Amazon.co.uk, you'll receive a gift certificate for the value of your return, which you can use as part or full payment for future purchases from our website. Don't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply unless the return is due to an error on our part. If the return isn't due to an error on our part, the refund won't include the cost of giftwrapping or other services provided in connection with the purchase. The cost of returning the item to us won't be included, unless you're returning shoes that were delivered to an address within the UK.

If you received or purchased a gift that was fulfilled by a third-party seller, you'll need to contact the seller directly about the return. To return a Marketplace gift or item, please see Arranging Marketplace Returns and Refunds.

If you return an item which was paid for with a gift certificate in part or in full, we'll refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction. Gift certificates connected to specific promotions are generally non-refundable. Please check on the terms and conditions for the individual promotion.

Note: Gift recipients are not eligible for instant refunds. You will receive your electronic gift certificate 3-5 days after we receive the return of your item. 

Return an Unexpected Delivery

If your parcel includes something you hadn't ordered or you receive an Amazon parcel that you didn't order, please contact us.

How can I get something replaced or exchanged?

Replacements

If you received a defective item and need to replace it for the same item, visit our Online Returns Centre, select "Return Items", and request a replacement.

Exchanging Shoes or Clothing

If you would like to exchange an item, simply visit our Online Returns Centre, an exchange option will display if the product eligibility criteria are met.

The exchange item must be:

• A variant of the original item (for example a different size or colour)
• Sold and fulfilled by Amazon.co.uk
• Not marked as a gift

If you are exchanging the original item for a different size, we'll cover any cost increase. If you are exchanging for a different colour, we'll charge you the difference in price. If the new price is lower, for either size or color, we'll refund you the difference.You'll just need to use the return label provided to send your original item back to us within 30 days to avoid being charged for both the original and exchange items. If the item you wish to return doesn't have an exchange return option, you will need to return the original item and place a new order.

Exchanging Other Items

If you would like to exchange an item, simply add an item sold and fulfilled by Amazon.co.uk to your Shopping Basket then visit our Online Returns Centre, an exchange option will display if the product eligibility criteria are met.

Ensure the item:

• Not an Add-On item
• Not identical to the item being returned
• Not marked as a gift
• Will be delivered in the UK

If the new item costs less than the original item, we'll refund you the difference. If the new item costs more, we'll charge you for the difference in price.  You'll just need to use the return label provided to send your original item back to us within 30 days to avoid being charged for both the original and exchange items. If the item you wish to return doesn't have an exchange return option, you will need to return the original item and place a new order.

Damaged Items

If you receive an item that's damaged, visit our Online Returns Centre and choose "Return Items." At that time, you can tell us if you want a refund or replacement.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.

Defective Items

If your item isn't working properly, please check the product manual (which arrived with the item) and the Amazon.co.uk detail page for the product. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, you may find it helpful to contact the manufacturer directly. See Manufacturer Contact Details for more information.

If you can't resolve the problem after contacting the manufacturer, go to the Product Specific Policies page and click on the product type to find more information about receiving a replacement or returning your item for a refund.