Communicating with Marketplace Sellers

For all queries relating to Marketplace orders or items, your first point of contact should always be the Seller.

When do I contact a Seller?

How do I contact a Seller?

How do I receive replies from a Seller?

When do I contact a Seller?

You may want to contact a Seller for any one or more of the following reasons:

• to enquire about an item they have for sale on Amazon.co.uk
• to find out when your order will be dispatched and when it should be delivered
• if your order doesn't arrive by the estimated delivery date
• if an item you received arrived damaged or becomes defective within 90 days


• if the item you received isn't the same as the item listing

How do I contact a Seller?

To contact a Seller prior to placing an order:

1. on the product's description page click on the "x used and new" link
2. click on the name of the Seller you'd like to contact
3. on the next page, at the bottom right under "Further Information", click "Contact the seller"
4. you'll be asked to log-in. If you're a new customer you'll need to set up an account with Amazon.co.uk
5. fill out the contact form. It'll be routed to the Seller via the Amazon Communications Manager and they’ll respond to you via e-mail

To contact a Seller after placing an order with them:

Click the Your Account link at the top of our site, and click the "Your Orders" button. On the next page, you'll find a "Contact seller" button next to the relevant order.

You can also click the "Problem with this order?" button in your order summary and you'll be given the option to contact your Seller. Fill out the contact form and it'll be routed to the Seller via the Amazon Communications Manager and they'll respond to you via e-mail.

How do I receive replies from a Seller?

All Seller communications should be routed through the Amazon Communications Manager which will deliver the Seller's message to you. The Communications Manager will deliver the message stating the Seller's name as the sender but from a unique e-mail address generated by us that will have the ending "@marketplace.amazon.co.uk". By replying to this e-mail your response will also be directed through the Communications Manager and will be delivered to the Seller, but again, from a unique e-mail address generated by us.

This enables Sellers to communicate with buyers without either party disclosing their private e-mail addresses and ensures Amazon has a record of all correspondence between buyers and Sellers. Please see the information on this page for full details.