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Amazon Trade-In Programme FAQ
Visit our Trade-In store now. What is the Amazon Trade-In Programme?The Amazon Trade-In Programme allows you to receive an Amazon.co.uk Gift Card in exchange for sending your eligible items to a third-party merchant. Please see How to Trade In Your Items for more information. Back to topWhat products can I trade in?You can trade products in the Video Games (media and hardware) and Books categories. Back to topHow do I check for eligible trade in items?To find eligible items for trade-in, you can visit the Trade-In store and search by product title or specific keywords such as a product model number or manufacturer. The item you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.co.uk. You can also look for details on the product by clicking on the product title, which will take you to the product detail page. Please see Determining Product Eligibility for detailed information. PC and Macintosh games are not eligible for trade-in. If my item isn't listed, will you add more eligible items?The Trade-In programme is being constantly updated with new titles, so check back regularly. To let us know a specific title you would like to trade in, click the feedback links in the Amazon Trade-in Store. Back to topIs there a maximum number of items I can trade in?Each individual trade-in submission is limited to a total value of up to £150. If you want to trade in items with a total value greater than £150, you'll need to make multiple trade-in submissions. Also, please note that you can trade in up to a quantity of 2 identical items within any 3-month period. For example, if you submitted one copy of a video game on January 1 and you submitted one more copy of the same video game before March 31, then you can trade-in the third copy on April 1. Back to topDo you guarantee the trade-in price listed on your website?Yes, subject to the Trade-In Program Terms and Conditions, you will receive the trade-in price listed in the Trade-in Stores via Amazon.co.uk Gift Cards. Your items must be postmarked within 7 days of submission and meet or exceed the product eligibility criteria. Your items will be verified by the merchant upon receipt. Back to topUnder what circumstances will I be paid more (or less) for accepted items?During the trade-in submission process, you will be able to choose the condition of your item. The condition description allows you to review the criteria specific to the condition you select. Upon receipt, your item will be verified using the same criteria based on the condition that you chose when submitting the trade-in. For games, hardware and accessories, you can choose the item condition to be Like New, Good, or Acceptable. If you chose a lower condition (e.g. Good) for your item and upon inspection we considered it to be in a better condition (e.g. Like New), you will be paid the corresponding higher amount. If you chose a better condition (e.g. Like New) for your item and upon inspection we considered it to be in a lower condition (e.g. Good), you will be paid the corresponding lower amount. By selecting a return option when submitting your trade-in, you can also decide to receive your item back instead of being paid a lower amount. For Books you can trade-in items that are in Good condition. If your textbook is found to be in Good condition, you will receive the corresponding amount. Books that do not meet the Good condition criteria will not be considered acceptable. Back to topWhat happens if my trade-in isn't accepted?Items that do not meet the product eligibility criteria are considered as not acceptable and will be subject to the Trade-In return terms and conditions. Rejected items eligible for return will be returned to you within 14 days after receipt, at no cost to you. Rejection reasons and delivery progress tracking for the return package can be viewed from your Trade-In Account. If items are returned and you still wish to submit the item(s), please complete a new trade-in submission from the Amazon Trade-In Store. See additional Return Terms and Conditions. Back to topWhat items are not acceptable?Items that do not meet the product eligibility criteria are considered as not acceptable. Details are provided below. Video Games - Not Acceptable Media
Can I change my trade-in after it has been submitted?You cannot change your trade-in after it has been submitted. You can cancel and re-submit another trade-in. If you want to only send some of the items from your trade-in, but not all, it is ok to send them with the trade-in you submitted. The missing items will be marked as "missing" and you will be paid for the items received if they are accepted after inspection. If you want to trade-in additional items, you can create another trade-in and send it in the same packaging box with the previously submitted trade-in items. Make sure to include separate packing slips for all the trade-ins submitted. Back to topHow long does it take to process a trade-in?Once your item is verified by the third-party merchant, you will receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. If your trade-in is accepted by the merchant, a gift card will be deposited in your account. Your submission will not be accepted if it does not meet the eligibility criteria. Rejected items will be returned to you approximately 14 days after receipt at no cost to you, and an Amazon.co.uk Gift Card will not be issued. You will receive an email notification and this information will be updated in Your Trade-In Account. Trade-in submissions sent via Royal Mail may take up to 6 business days to arrive before your submission is processed. Back to topHow do I get paid for trade-in items?If your submission is accepted by the third-party merchant, an Amazon.co.uk Gift Card for the quoted amount will appear in your Amazon.co.uk account within 2 business days. Your gift card is automatically added to the available balance in your account so you don't need to redeem any claim codes or wait for gift cards in the mail. Your Amazon.co.uk gift card can be applied towards the purchase of millions of items at Amazon.co.uk. Trade-in submissions sent via Royal Mail may take up to 6 business days to arrive before your submission is processed. Back to topAre there any delivery or other fees?When you use the pre-paid delivery label, sending your trade-in item to the third-party merchant is completely free, there are no other fees. When you submit your trade-in, you'll print a pre-paid Royal Mail delivery label for sending in your items. If a trade-in item is not accepted by the merchant, and is returned to you, there is no cost to you for return delivery. Back to topWhat happens if my trade-in isn't accepted?Your submission will not be accepted if it does not meet the eligibility criteria. Rejected items will be returned to you approximately 14 days after receipt at no cost to you, and an Amazon.co.uk Gift Card will not be issued. You will receive an email notification and this information will be updated in Your Trade-In Account. The reasons why your trade-in submission could be rejected include: items are damaged or non-working; incorrect items are included in your package; materials such as artwork or manuals are missing; the original EAN or UPC is missing; or the item is postmarked later than 7 days after submission. Back to topWhy did I see a trade-in offer on a specific item one day, but it was gone the next day?Our merchants are constantly updating the Trade-In programme with new titles, so check back regularly. To let us know a specific title you would like to trade in, click the feedback links in the Amazon Trade-in Store. Back to topFor books, what are ISBNs and how can I check for them?The International Standard Book Number (ISBN) is a unique commercial book identifier barcode. Each ISBN code identifies uniquely a book. ISBNs have either 10 or 13 digits. All ISBNs assigned after 1 Jan 2007 have 13 digits. Typically, the ISBN is printed on the back cover of the book. For example, the ISBN code for J.K. Rowling's "Harry Potter and the Deathly Hallows", Adult Edition, Paperback, UK edition is 978-0747595823, and this code uniquely identifies this book and edition. Back to topHow do I check if the item was water damaged? For Books, water damaged items may have wavy, swollen or discoloured pages. Check for stains on the cover and the pages. Back to topWhom do I contact with questions about my trade-in?The most recent status of your trade-in is available online anytime in Your Trade-In Account at http://www.amazon.co.uk/tradein/youraccount. If you need assistance with your trade-in submission, you can contact Amazon.co.uk Customer Service via phone or e-mail by clicking the "Contact Us" button on this Help page. If you prefer to contact us via phone, we encourage you to always sign into Amazon.co.uk if prompted so we have your account information ready when we call you. Choose the "Phone" tab on the contact screen and click "Call me." You'll be able to enter your phone number and we'll call you back straight away or in 5 minutes, whichever you select. Back to topWhere can I find information about using Amazon.co.uk Gift Cards?Information about Amazon.co.uk Gift Cards is available on these Help pages: |
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