FBA Shipping Queue

The Shipping Queue displays your shipments to Amazon's fulfilment centres and the status of each shipment. Open shipments appear on the Shipping Queue, including any that are pending or in-transit. Completed and cancelled shipments are moved to the Shipping Archive after 30 days.

From the Shipping Queue you can review the status of your active shipments and return to the shipping work flow to work on a shipment or track a shipment's progress. Below are definitions of the statuses you might see for your shipments.

Until the shipment is received, you have the ability to make edits as mentioned above. To do so, from the Shipping Queue click the Shipment Name or "Work on Shipment." All shipments can be cancelled, with the exception of shipments that have been Closed.

Editing a Shipment

If you discover that what you have shipped does not match what you have entered in the shipping work flow, you can edit your shipment up until it has been received at the fulfilment centre. From the Shipping Queue follow these steps.

1. Click on the Shipment Name or "Work on Shipment."
2. Click the step in the work flow bar where you want to make edits.
3. Make the changes and click "Save & Continue."

Deleting or Canceling a Shipment

You can delete or cancel a shipment if the status is not "Closed." If you have already shipped your inventory, make arrangements with your carrier to have the shipment returned or rerouted.
From the Shipping Queue, you can delete (cancel) a shipment.

1. Click on the Shipment Name or "Work on Shipment"
2. Click "Delete Shipment" at the bottom of the screen.

The deleted shipment is saved as "Cancelled" in the Shipment Archive. Once a shipment has been cancelled, it can't be reopened.
When your shipment is in "Receiving" status, you can verify whether your inventory has been received by checking the quantities available for fulfilment in your Inventory Amazon Fulfils . If there is a discrepancy in the shipment, it will remain in "Receiving" status. The discrepancy could be for any of the following reasons:

• Items are not labelled properly
  • No sticker
  • Mis-labelled (sticker does not match item)
  • Labels not scannable (low ink or toner in your printer, smudged labels)
  • Labels missing information (barcode, FNSKU, title)
• Items are not listed on the website or have an unknown title (listing needs to be created)
• Items are not listed with the Shipment ID
• More items were shipped than what is expected (overage)
• Items are missing
• Items are damaged
• Items don't match indicated condition (new, used etc.)

Note: Storage fees will apply to all items received whether processed for fulfilment or not.
If it's been more than three business days since your inventory was delivered to our fulfilment centre, and it has not been Closed, file a support case by contacting us.

Inbound Shipment Notification

After you ship your inventory, you have the option to receive notifications as your inventory arrives and is checked in to an Amazon fulfilment centre. There are three notifications you can receive by e-mail.

You can enable or disable these notifications. The default for all accounts is "enabled." You can change the settings from the Settings section of your seller account.

You can modify a shipment up until the time it has been received at the fulfilment centre. From the Shipping Queue, click the Shipment Name or "Work on Shipment." This will take you directly into the shipping work flow where you last left off.