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Delivery and Return of High Value Jewellery and Watch Items sold and dispatched by Amazon.co.uk

For all high value Jewellery and Watch items sold and dispatched by Amazon.co.uk the following delivery and return processes apply.

  • Each item will be dispatched individually and sent to you via a secure, insured and trackable method.
  • Please note that the delivery address must be mainland UK (excluding P.O. boxes or BFPO addresses, Shetlands, Orkney, some areas of Perthshire and some of the Channel Islands). For a list of restricted postcodes please click here.
  • If your order includes various items, the high value watch or jewellery item will be sent out separately. You won't be charged additionally for this.
  • A signature will be required for receipt of these high value items by yourself or a member of your household.
  • If you or a member of your household aren't there when the carrier attempts delivery, they'll leave a calling card so you can re-arrange delivery at a more convenient time.
  • If you select FREE Delivery at checkout, your order will be dispatched on a 1-2 business day service rather than the standard FREE Delivery service. You won't be charged extra for this.

For all high value Jewellery and Watch items sold and dispatched by Amazon.co.uk the following returns process will apply.

We're happy to provide you with an insured and trackable service to handle your return.

If you need to return a high value Jewellery or Watch item, please go to the Returns Support Centre.

Important information about returns:

  • Please note that the collection address may only be mainland UK (excluding P.O. boxes or BFPO addresses, Shetlands, Orkney, some areas of Perthshire and some of the Channel Islands). For a list of restricted postcodes please go to the Returns Support Centre.
  • Once you input your collection details into the Returns Support Centre a member of our Customer Service team will contact the carrier to arrange the collection.
  • The collection will be attempted by the carrier the day after it's booked and Customer Service will confirm this to you by e-mail.
  • If for any reason the carrier can't collect the package on this day, they'll make 2 further attempts within the next 2 business days.
  • Please package the item securely to avoid damage during the return. If possible please use the original packaging.
  • Please note that we can't accept returns that are delivered to us by hand or by any other return method.
  • Once we receive your returned item, we'll process it as quickly as possible and you'll receive an e-mail confirming the details of your refund.
  • If you don't receive confirmation via e-mail of your refund within 5 days from the time the item was collected by the carrier, please contact us.

Important: Creating a personalised return request via the Returns Support Centre doesn't constitute a notification to us of your intention to return an item. We'll only receive notification of your intention to return an item upon receipt of the item into our Fulfilment Centre from the carrier. This doesn't affect your statutory rights.
Information on the delivery and return of Very High Value ietms

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