Delivery and Return of High Value Jewellery and Watch Items sold and dispatched by Amazon.co.uk
For all high value Jewellery and Watch items sold and dispatched by Amazon.co.uk the following delivery process applies:
- Each item will be dispatched individually and sent to you via a secure, insured and trackable carrier.
- Please note that the delivery address may only be mainland UK (excluding P.O. boxes or BFPO addresses, Shetlands, Orkney, some areas of Perthshire and some of the Channel Islands. For a list of restricted postcodes please click here.
- If you order various products, the high value watch or jewellery item will be sent out separately from the rest of your order. You will not be charged additionally for this.
- A signature will be required for receipt of these high value items by yourself or a member of your household.
- If you or a member of your household is not there when the carrier tries delivery, they will leave a calling card for you to re-arrange delivery at a more convenient time.
- If you select Super Saver Delivery, your order will be dispatched on a 1-2 business day service rather than the standard Super Saver Delivery service. You will not be charged additionally for this.
For all high value Jewellery and Watch items sold and dispatched by Amazon.co.uk the following returns process will apply.
Amazon.co.uk is happy to provide you with an insured and trackable service to handle your return.
If you need to return a high value Jewellery or Watch item, please click here.
Important Information about returns:
- Please note that the collection address may only be mainland UK (excluding P.O. boxes or BFPO addresses, Shetlands, Orkney, some areas of Perthshire and some of the Channel Islands. For a list of restricted postcodes please click here.
- Once you input your collection details into the Online Returns Centre a member of our Customer Service Team will contact the carrier to arrange the collection.
- The collection will be attempted by the carrier the day after it is booked and Customer service will confirm this to you by e-mail.
- If for any reason the carrier is unable to collect the package on this day, they will make 2 further attempts within the next 2 business days.
- Please package the item securely to avoid damage during the return. If possible please use the original packaging.
- Please note that we can not accept returns that are delivered to us by hand or by any other return method.
- Once we receive your returned item, we will process it as quickly as possible and you will receive an e-mail confirming the details of your refund.
- If you do not receive confirmation via e-mail of your refund within 5 days from the time the item was collected by the carrier, please contact us.
Important: Creating a personalised return request via the Online Returns Centre does not constitute a notification to us of your intention to return an item. We will only receive notification of your intention to return an item upon receipt of the item into our Fulfilment Centre from the carrier. This does not affect your statutory rights. Information on the delivery and return of Very High Value ietms