You can return many items sold on Amazon.co.uk. When you return an item, you may see different return options depending on the Seller, item, or reason for return.
Extended Christmas Returns Policy
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2014 to 31 December, 2014 inclusive may be returned at any time before midnight on 31 January, 2015. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2014.
Please note that this doesn't apply to mobile phones with contracts or items sold and fulfilled by Sellers on Amazon Marketplace. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
To return an item you ordered
Note: If you need to print your return label, you can do this by going to Manage returns (Amazon.co.uk full site)https://www.amazon.co.uk/returns.
Note: If you don't see the order you're looking for, select another option from the See more menu, and then click Go.
Note: Some Sellers may need to review your return request. After the Seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Safe Buying Guarantee Protection (Amazon.co.uk full site)"A-to-z Safe Buying Guarantee Protection" at https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571.
Note: If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker (Amazon.co.uk full site)Return an Item Using an Amazon Locker at https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201254950.
To learn more watch the following video about returning items.
Return Your Item