Warranty/Pixel and Manufacturer Contact Details

Please find below some useful information should you have any questions regarding your desktop or laptop PC.


Acer
Apple
HP
OLPC Laptop
Toshiba
Pixel failure policies

Below are condensed details of individual manufacturers' desktop and laptop PC warranties and policies on pixel failures. This information has been provided by the relevant manufacturer and Amazon.co.uk makes no representations and shall have no liability in respect of any the accuracy or completeness of such information. Any questions regarding any aspect of the warranty and support for a specific manufacturer must be directed to the manufacturer directly.

All warranty information detailed below (including pixel policies at the end of this page) refers to desktop and laptop PCs purchased from Amazon.co.uk only and does not refer to purchases from Amazon.com, Amazon.de, Amazon.fr, Amazon.co.jp, Amazon.ca or the purchase of desktop or laptop PCs from third-party sellers in Amazon.co.uk's Auctions, zShops or Marketplace or at any of Amazon.co.uk's Trusted Partner sites. For warranty information for desktop and laptop PCs available or bought from sellers other than Amazon.co.uk, please contact your seller directly.

The warranties detailed below are in addition to your rights under Amazon.co.uk's returns policy.


Acer

All Acer laptops come with a 12 month warranty. Call 0870 853 1000 for all technical or warranty queries (call centre is open Monday-Friday 9:00-18:00). Calls charged at the UK National rate.


Within 5 days of purchase.

Acer's Urgent Warranty procedure applies, brief details of which are as follows: Customers will be required to provide proof of purchase and/or proof of delivery, full serial number and description. Once these details have been verified a Call Reference Number will be allocated. Courier details will be supplied allowing the user to arrange for the return of the item to Acer. This must be done within 5 days. On receipt of the product, Acer will inspect and will advise user whether the unit will be repaired or replaced. If the product is to be repaired, Acer will endeavour to repair the item and return to the customer within 72 hours.


More than 5 days after purchase.

If more than 5 days after purchase have passed then the Standard Warranty procedure applies. Please call with the same details as before and once verified a call reference number will be allocated. The agent will then advise on the next course of action.


Apple

All Apple laptops come with a 12 month warranty. If you have a problem within the first 14 days, please call 0870 876 5495 (call centre is open Monday-Friday 7:00-19:00, Saturday 9:00-18:00 and Sunday 9:00-16:00). After this time, please call 0870 876 0753 (call centre is open Monday-Friday 7:00-19:00, Saturday 9:00-18:00 and Sunday 9:00-16:00). If you are missing items, please email Apple at OM.UK@Euro.apple.com. Calls charged at the UK National rate.


Within 14 days of purchase.

If the problem cannot be resolved by means of a telephone call to the Apple call centre (as set out above), Apple will issue an individual case reference number. They will then arrange collection of laptop by a 3rd party from any UK mainland address, normally within 2 working days, and will either repair or replace the laptop as necessary within Apple's warranty terms.


More than 14 days after purchase.

If a problem is reported more than 14 days, but less than 12 months after receipt and cannot be resolved means of a telephone call to the Apple call centre (as set out above), Apple will arrange for collection of the laptop by a 3rd party from any UK mainland address and will repair it as necessary. Alternatively, customer may. at their own cost, take the laptop to any Apple service centre during the warranty period. Customer must first contact Apple on one of the appropriate numbers above and obtain a case reference.


HP
Pavilion Laptops

All HP Pavilion laptops come with a 12 month warranty. Call 0870 010 4320 for all technical or warranty queries (call centre is open Monday-Friday 08.30-18.00 and Saturdays 10.00-16.00). Calls charged at the UK Local rate.

If a problem arises that cannot be resolved by a telephone call HP will pick up your laptop from you either at work or home and return it to you - usually within 7 working days.

This standard warranty only covers hardware failures and does not cover damage, misuse or software problems.

If you wish to increase the warranty by a further 2 years, making the warranty 3 years in total, you can purchase HP Warranty Care Pack part number H7581A.


HP Compaq Laptops

All HP Compaq laptops come with a 12 month or 3 year warranty depending on the model. If a problem arises within the first 30 days after receipt, please call 0870 842 2339 - note that you will be asked for a proof of sale. After this time, please call 0870 607 3366. Calls are charged at the UK National rate.

This standard warranty only covers hardware failures and does not cover damage, misuse or software problems.

Standard warranty for the following products is 3 years: N400, N600 series, N800c, N800w, nc4000, nc6000, nc8000 and nw8000 series - if there is a hardware fault the standard service is a pick up and return, 2 business day turnaround warranty.

This warranty can be extended to a 3 year next day on-site warranty by purchasing U4415A/E Care Pack.

The following models have a 12 month pickup and return, 5 business day turnaround warranties as standard: nx9xxx, n800v, nx7xxx, and n1050v series.

This warranty can be extended to a 3 year next day on-site warranty by purchasing U4386A/E Care Pack.


OLPC Laptop

OLPC laptops come with a 12 month warranty. This standard warranty only covers hardware failures and does not cover damage, misuse or software problems.


Within 30 days of purchase.

If a problem arises in the first 30 days, please use Amazon RMA to return the laptop.


More than 30 days after purchase.

please send email to help@laptop.org with prove of sale and description of the problem.


Toshiba

All Toshiba laptops come with a 12 month or 3 year warranty (depending on the model). Call 0870 066 0191 for all technical and warranty queries. Toshiba Global Support Centre (TGSC) operates 24 hours a day, 7 days a week, 365 days a year. Calls charged at the UK National rate..

This standard warranty only covers hardware failures and does not cover damage, misuse or software problems. Toshiba's Collect and Return service is only available to systems that are located within the UK and Ireland. The customer must register their warranty to use the Collect and Return; service. This can be done over the phone when contacting the TGSC.

The TGSC agent will take the details from the customer regarding their system (the system serial number will be required), their contact details and details of the problem itself. The agent will attempt to resolve the problem over the telephone or guide the customer to a relevant place such as a web site or third party that can provide the resolution if required. If the problem appears to be a hardware related one and it cannot be resolved over the telephone the customer will be asked whether they wish to get the system repaired.

Once the warranty status has been verified, the TGSC agent will provide the customer with a call reference number. The call itself will then be escalated to the Depot who will make contact with the customer to make the collection arrangements.

The Depot will arrange for DHL to collect the system from the customer. If the customer is located in the Republic of Ireland or the Channel Islands then the customer is responsible for packing the system themselves. Elsewhere DHL operate a "box on board" service where they will put the system into a box for the customer. Please ensure that your customers witness DHL place the system inside the box and the place the box inside a DHL security bag and seal it as this will help to stop any disputes later on. The collections are made on the next working day after the collection was agreed with the customer by the Depot.

All deliveries to and from the Depot by DHL are fully insured against damage or loss. However if the customer has packed the system themselves and the packing was not sufficient then they would not be covered against any damage.

The system will be inspected for any marks, damage etc. and the contents received will be recorded. The system will then be passed to the workshop for assessment and repair.

The Depot aim to repair 90% or more of all systems within 3 working days of receipt at their workshop. Please note this target doesn't include any delays that may occur if the Depot have to contact the customer for further information nor does it include any delay due to parts availability.



Pixel failure policies

Because of the nature of the technology within a LCD TFT screen, manufacturers have different policies for pixel failure within the screen. The details below explain the how many affected pixels are covered under warranty. To locate defective pixels, the unit should be viewed under normal operating conditions and in normal operating mode at a supported resolution and refresh rate, from a distance of approximately 36 cm (14 inches). A pixel consists of one red, one green and one blue sub-pixel.:


ACER

More than four defective pixels per million pixels on a given LCD Display or one defective pixel in the central area of the display.


APPLE

If you suspect your display contains a high number of pixel anomalies, take your Apple product to an Apple Authorized Service Provider for closer examination. There may be a charge for the evaluation.


HP

Bright sub-pixel defects - 3 maximum
Dark sub-pixel defects - 5 maximum
Total sub-pixel defects - 5 maximum
Full pixel defects - 0 allowed


OLPC Laptop

If more than 8 pixels are defective on first boot, please return the laptop within the 30-day Amazon return policy.