Microsoft Office 2010: Frequently Asked Questions

Visit the Microsoft Office Resource Centre and store.


Frequently Asked Questions

1. Which version of Office 2010 is right for me?

2. Is this a full product or an upgrade from a previous version of Office? What are the upgrade paths to Office 2010?

3.(a) How do Office 2007 purchasers get a free copy of Office 2010?

3.(b) How many free copies of Office 2010 can I get?

4. What is the Microsoft Office Backstage view?

5. What are the system requirements to run Office 2010?

6. Is Office 2010 available in 32-bit and 64-bit versions and which will I receive?

7. Where are the codes? What is the difference between activating and installing?

8. Will I receive my copy of Office 2010 on release day?

9. Can I install Office 2010 Home and Student, Home and Business and Professional on my desktop and my laptop?

10. Where can I get Office 2010 Starter?

11. Are there other, more direct ways to get help regarding Microsoft products?

12. Is there a Macintosh version of Office 2010?

13. What are Office Web Apps and are they free? What are the different ways people can get them?

14. What products are included in the Office 2010 suites?

15. Which browsers are supported for the new Office Web Apps?

16. Can I open previous versions of Microsoft Office files in Office 2010 and vice versa?

17. What happens if my computer breaks down and I have a one-time only installation? Can the product key be used on a new computer?

18. If I purchase a version of Office 2010 and then realise later that I should have bought a version with more features, are there any upgrade paths or do I have to buy a new full version?

1. Which version of Office 2010 is right for me?

Check our comparison charts or visit the Microsoft Office Resource Centre and Store on Amazon.co.uk to assist you in your decision.

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2. Is this a full product or an upgrade from a previous version of Office? What are the upgrade paths to Office 2010?

There are no upgrade versions of any of the Office 2010 products.

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3. How do Office 2007 purchasers get a free copy of Office 2010?

**THIS OFFER HAS NOW ENDED** Amazon customers who have purchased an eligible copy of Office 2007 from Amazon.co.uk between 5th March and 30th September 2010 (inclusive) from Amazon.co.uk (not an Amazon marketplace platform merchant), and have not cancelled or returned their order, will be able to download a free copy of Office 2010. See Terms and Conditions.

To download their free copy of Office 2010, customers need to purchase an eligible product (see list below). Customers must install and activate their copy of Office 2007 by September 30th 2010 and then, once Office 2010 is available, customers must visit www.office.com/techg by October 31, 2010 to download Office 2010 at no additional cost, or purchase a DVD for a fee (Fee TBC). You will need an activated Office 2007 Product Key.

Eligible Products:
Office Home and Student 2007,
Office Standard 2007,
Office Small Business 2007,
Office Professional 2007,
Office Ultimate 2007,
Word 2007,
Excel 2007,
PowerPoint 2007,
OneNote 2007,
Access 2007,
Outlook 2007,
Outlook 2007 with Business Contact Manager,
Project Standard 2007,
Project Professional 2007,
Publisher 2007,
Visio Standard 2007, or
Visio Professional 2007.

Upgrade version of the equivalent Office 2007 software

Office 2010 Upgrade version of the equivalent Office 2007 software

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3.(b) How many free copies of Office 2010 can I get?

Amazon customers who have purchased an eligible copy of Office 2007 for one licensed user will be able to download one free copy of Office 2010. If you have purchased an eligible copy of Office 2007 for three licensed users you will be be able to download three free copies of Office 2010. See Terms and Conditions.

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4. What is the Microsoft Office Backstage view?

Microsoft Office Backstage view replaces the file menu across the core Microsoft Office 2010 applications. Backstage view helps you find commonly accessed commands when opening or finishing a document, including opening new or existing files, defining document properties and sharing your information. It brings together related tasks, making it easier to work with your documents. For example, printing tools, previously spread across several commands (page layout, preview, print), are all together in one Print tab within the Backstage view. You can assign metadata to a file, check it for accessibility or make sure it’s finalised and ready to share with others. Backstage lets you share, print and publish your documents with just a few clicks.

Backstage view is extensible. For businesses, IT can incorporate work and information flows from other systems and highlight them right within the most useful Microsoft Office application. For example, Backstage view lets you bring those back-end accounting or HR workflows right into Office 2010.

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5. What are the system requirements to run Office 2010?

If you want to run Office 2010 on your PC, the minimum system requirements are:
• You don't need to replace hardware that is capable of running Office 2007; it will support Office 2010
• Processor: 500 MHz or higher
• Memory: 256 MB or higher
• Hard Disk: 1.5 GB; a portion of the disk space will be freed after installation if the original download package is removed from the hard drive
• Operating system: Windows XP SP3, Windows Vista or Windows 7


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6. Is Office 2010 available in 32-bit and 64-bit versions and which will I receive?

Office 2010 products will be available in 32-bit and 64-bit versions.

The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.

Office 2010 Home and Student, Office 2010 Home and Business and Office 2010 Professional all ship with 32-bit and 64-bit versions on the same disc. The user is prompted to choose which version to install, however, please be aware that only one registration code is provided with each order and this will be applied to whichever version (32-bit or 64-bit) you choose to register.

To find out if your computer is running 32-bit or 64-bit Windows, click the Start button, then click Control Panel followed by clicking on System and Maintenance and then clicking System. Under System, you can view the system type.

However, Microsoft strongly recommends most users install the 32-bit version of Office 2010 on both 32 and 64 bit Operating Systems because currently many common add-ins for Office will not function in the 64 bit edition. The 64-bit installation of Microsoft Office 2010 products will be available for users who commonly use very large documents or data sets and need Excel 2010 programs to access greater than 2GB of memory. There may be technical issues with the 64 bit version and in order to install a 64-bit version of Office 2010 product users must have a 64-bit supported operating system on their PC.

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7. Where are the codes? What is the difference between activating and installing?

In Office 2010 (and other upcoming products using the new MS packaging configuration) the Product Key Code label is placed on the back of the Office 2010 Insert card located under the clips inside the DVD case. The reverse side contains the Proof of License label.

Activation occurs as part of the installation process.

The customer should ensure that they've registered for the upgrade separately by going to the Microsoft site at www.office.com/techg Office 2010 Product Keys and Proof of License Label

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8. Will I receive my copy of Office 2010 on release day?

Microsoft Office 2010 will be released on 15 June 2010. Regarding the date for availability--

UK customers: if you choose First Class delivery, your software should be dispatched in time for delivery on the day of release. We will work closely with our delivery partners to ensure, as far as possible, delivery of Office 2010 on release day. However, this cannot be guaranteed as some delays may occur which are outside our control. If you choose Free Super Saver Delivery, your software will be delivered 2-5 business days after we receive Office 2010 and so may not arrive on release day.

International customers: we will work closely with our delivery partners to ensure, as far as possible, delivery on release day. However, this cannot be guaranteed as some delays may occur which are outside our control.

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9. Can I install Office 2010 Home and Student, Home and Business and Professional on my desktop PC and my laptop?

Details of licensing terms for Office 2007 are available from the Microsoft site at http://office.microsoft.com/en-gb/products/HA102103171033.aspx. Office 2010 Home and Student will be similar to its 2007 version, Home and Business 2010 and Professional 2010 will be similar to Small Business Edition 2007.

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10. Where can I get Office 2010 Starter?

You can only get Office 2010 Starter pre-installed on a desktop PC, notebook or netbook. It is not for sale separately.

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11. Are there other, more direct ways to get help regarding Microsoft products?

You may choose to join Microsoft Helps on Twitter--http://twitter.com/MicrosoftHelps or visit http://support.microsoft.com/



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12. Is there a Macintosh version of Office 2010?

Office 2008 for Mac is the current version of Office for Mac users. It is the leading productivity suite available on the Mac platform, delivering a full and compatible Office suite for Mac users. Office for Mac 2011 is expected to launch in time for the Christmas 2010 shopping season.

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13. What are Office Web Apps and are they free? What are the different ways people can get them?

The Office Web Apps allow you to work with your Microsoft Office files from more places and on more devices by providing browser-based viewing and lightweight editing of Word 2010, Excel 2010, PowerPoint 2010 and OneNote 2010 files. Access your work at any time from a Smartphone or computer with an Internet connection. The Office Web Apps are designed to work with Internet Explorer, Safari and Firefox and require SharePoint 2010 or a Windows Live account. Note: Office Web Apps will be available through Windows Live at a later date during Technical Preview and will have limited functionality during this period.

For business use, Office Professional Plus and Office Standard 2010 licenses will each include access to the Office Web Apps. A customer will then be able to run the Office Web Apps on SharePoint 2010. For personal use, Office Web Apps will be available as a free ad-supported service to consumers via Windows Live.



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14. What products are included in the Office 2010 suites?

Microsoft Office Professional Plus 2010 — only available via volume licensing
Includes:
• Microsoft Excel 2010
• Microsoft Outlook 2010 with Business Contact Manager
• Microsoft PowerPoint 2010
• Microsoft Word 2010
• Microsoft Access 2010
• Microsoft InfoPath 2010
• Microsoft Communicator
• Microsoft Publisher 2010
• Microsoft OneNote 2010
• Microsoft SharePoint Workspace 2010
• Microsoft Office Web Apps
• Integrated solution capabilities such as enterprise content management (ECM), electronic forms, and information rights and policy capabilities

Microsoft Office Professional 2010
Includes:
• Microsoft Excel 2010
• Microsoft Outlook 2010
• Microsoft PowerPoint 2010
• Microsoft Word 2010
• Microsoft Access 2010
• Microsoft Publisher 2010
• Microsoft OneNote 2010


Microsoft Office Home and Business 2010
Includes:
• Microsoft Excel 2010
• Microsoft Outlook 2010
• Microsoft PowerPoint 2010
• Microsoft Word 2010
• Microsoft OneNote 2010


Microsoft Office Standard 2010 — only available via volume licensing
Includes:
• Microsoft Excel 2010
• Microsoft Outlook 2010
• Microsoft PowerPoint 2010
• Microsoft Word 2010
• Microsoft OneNote 2010
• Microsoft Publisher 2010
• Microsoft Office Web Apps


Microsoft Office Home and Student 2010 — licensed for non-commercial use
Includes:
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft Word 2010
• Microsoft OneNote 2010


Microsoft Visio 2010 and Microsoft Project 2010 are also available but are not part of the suites.

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15. Which browsers are supported for the new Office Web Apps?

The Office Web Apps are designed to work with Internet Explorer, Safari and Firefox.

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16. Can I open previous versions of Microsoft Office files in Office 2010 and vice versa?

Yes, files created in previous versions of Microsoft Office can be opened using the Office 2010 version of the applications. Supported files vary by product. In addition, Office 2010 files can be opened within previous versions of the applications. However, new features and formatting capabilities found in the new version might be lost when saving to or opening from previous versions of the software.

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17. What happens if my computer breaks down and I have a one-time only Product Key Card installation? Can the product key be used on a new computer?

Product Key Cards cannot be transferred to a different PC, so in the event of the computer breaking down, the user will need to purchase another copy for the new PC.

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18. If I purchase a version of Microsoft Office 2010 and then realise later that I should have bought a version with more features, are there any upgrade paths or do I have to buy a new full version?

There are no upgrade paths. However, the customer could buy add-on products including Excel 2010, Access, 2010, PowerPoint 2010, Word 2010, Outlook 2010...

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