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Amazon EU Sarl Watch Warranty

The Amazon EU Sarl Two-Year Limited Watch Warranty

All of the watches from the Amazon Collection are genuine and authentic. We work hard to bring you high-quality products at competitive prices. Amazon is an authorised dealer of many brands of watches. As an authorised dealer, we can offer you a watch with the manufacturer's warranty in place. Amazon also buys watches from other authorised dealers, distributors, and other established lines of distribution within the watch industry. A benefit of buying through these alternative channels is that we are able to offer you increased selection and highly competitive prices. The manufacturer's warranty on these watches may not be valid. In the case that the manufacturer's warranty is not valid, Amazon offers a 2-year limited warranty to cover your watch.

What the Amazon Limited Two-Year Warranty Covers: Our warranty will cover the watch in the event that it stops working due to a defect in the watch's movement mechanisms. Before you try to service the watch, make sure that the battery hasn't died.

Download the Warranty

Amazon Watch Warranty. Please download and print your warranty. [Download: PDF, 45k] | Get a PDF Viewer
You may also request a copy by contacting customer service at 0800 496 1081, International +44 (0) 207 084 7911 or‐us.

Warranty Terms

Duration and scope of the limited warranty: This limited warranty lasts for two (2) years from the date of purchase and covers watches purchased from Amazon by customers within the European Union.
If the manufacturer's warranty does not apply to this product because we are not an authorised reseller of this watch, then this warranty will be the only express warranty covering this watch and we disclaim any liability under the manufacturer's warranty.

What is covered?
Amazon warrants that the internal movement mechanisms of the watch are free from defects.

What is not covered?
This warranty is limited and does not cover any damage to parts not used in the movement of the watch, including, without limitation, watch bracelets, straps, crystals, finish, batteries, crowns/stems, or cases. This limited warranty does not cover any damage (1) if there is evidence of excessive wear and tear, (2) if there is evidence of intentional or accidental misuse or abuse, including, without limitation, abuse related to servicing not carried out by authorised service centers, or (3) if used under conditions which exceed the watch manufacturer's water resistance guidelines.

In order to have coverage under this warranty, (a) the manufacturer will have had to reject service under its warranty and (b) and no part of the original watch back or original number have been removed, changed, altered, replaced, erased or defaced.

Statutory Rights:
This warranty does not affect your statutory rights. Your rights under this warranty are in addition to your statutory rights to repair, replace or refund faulty goods you purchase from us. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:
In addition, this warranty does not affect your rights to cancel any order that you have made with us, both under the Distance Selling Regulations 2000 and under our terms and conditions. Please see our Conditions of Use & Sale for more information.

What Amazon will do:
At Amazon's choice and cost, Amazon will either deliver, at no cost to you, a replacement watch (or a watch of equivalent value if you choose) or alternatively, we will refund the amount that you paid for the watch to you together with the cost of delivery.

How to get service:
To obtain instructions on how to claim under this warranty, contact customer service at 0800 496 1081, International +44 (0) 207 084 7911 or‐us. We advise you to retain proof of postage for the return of any defective watch to enable us to refund the costs of return in the event of a successful claim under this warranty.