I specifically wanted this pen for a defined purpose (use in an artistic technique). The pens supplied were Pentel alternatives supplied by "Deal Zone" which is part of Office Team/Oyez Straker. On contacting Deal Zone by the standard Amazon reply system Deal Zone ignored the e mail and I had to contact them by phone. The goods were collected promptly but Deal Zone took a month and more e mails and phone calls to refund the money to my credit card account. Lesson learned? - Deal Zone are only interested in your money and severely lacking on Customer Service. I will certainly not use them again.
I wanted some small tie racks for our fitted wardrobes to hold a considerable collection of scarves that my wife has. They are of excellent quality - easy to fit - and do the job admirably. Took very little time to fit.