8 of 9 people found the following review helpful
5.0 out of 5 stars
couldnt put it down! excellent reading, 27 Nov 2007
I would reccommend this book for any one in a management position within a hotel, expecially those (such as myself) in a deputy position looking to step up to a General manager position. The book covers several areas such as new openings, motivating the operation team, marketing and many more.
Simply an excellent book which i could not put down and cant wait to put into action in my hotel.