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Ron Kaufman "Uplifting Service Worldwide" (Singapore)

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Europa A5 Divider A to Z (223/1019) Single
Europa A5 Divider A to Z (223/1019) Single

2.0 out of 5 stars Very heavy, too much weight for easy portability, 7 May 2014
Verified Purchase(What is this?)
The product is good quality card stock, but quite heavy. I won't be using this for my portable planner. Would prefer one made of plastic that is as strong, but lighter.


Predictable Success: Getting Your Organization on the Growth Track - and Keeping It There
Predictable Success: Getting Your Organization on the Growth Track - and Keeping It There
by Les McKeown
Edition: Hardcover
Price: £16.99

5.0 out of 5 stars Unpredictably powerful advice - and results!, 14 Jun. 2010
The title sounded too simple at first - like Success can really be "predicted"? I was skeptical, but then I read the book. Les has the deep, detailed and diverse business building background to know exactly what he is talking about. And from his many businesses and countless consulting gigs, he clearly knows what needs to be done to get to, well, it's true, "Predictable Success".

I run a small business that is growing and inevitably hitting the exact issues that Les outlines in the "Fun" to "Whitewater" stages. Our entire team has read this book, and we are now deep in the application stage, following step by step Les' advice. And it's WORKING. Les' clarity, coaching and specific suggestions for action have given our team a rallying point for focused action. We are not "there" yet, but we know we are on the right track.

If you have a business at any stage in of business growth (or decay), this is the book that will make you say "Woah! How did this guy know that? and That? and THAT!?" Even more important, this is the book that will make you say "Thank goodness. Now I can see exactly what we need to do next."

The only thing after that, of course, is to do it.

Bottom line: an easy read, an eye-opening analysis, and an immediately applicable action plan that works.


Bank 2.0: How customer behaviour and technology will change the future of financial services
Bank 2.0: How customer behaviour and technology will change the future of financial services
by Brett King
Edition: Hardcover

3 of 3 people found the following review helpful
5.0 out of 5 stars Fascinating Tour de Force of Banking in the (near) Future, 14 Jun. 2010
Service in the financial sector is no longer about friendly representatives in the branch, efficient voices at the Call Center, ATM machines that work perfectly every time, websites that are fast, secure and easy to navigate. It is about ALL of these channels, and more - much more every day.

Brett King is the first author to delve deeply into the consequences of this cross channel experience, explaining in clear terms and with global examples where the banking industry is today, and where it is headed in the future. He explains the migration from cash to chips, the convergence of banks and phones, and the transformations that will be required in advertising, technology and organizational dynamics and design.

If you are in the industry and want to know where things are headed, this is as close as you will come to a crystal ball for the future. If you are a bank customer, you will find this a fasinating read that likely puts you ahead of your own bank in preparation, insight and understanding.


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