5 of 7 people found the following review helpful
1.0 out of 5 stars
Very Poor Quality of item - damaged case and damaged discs, 4 Jan 2014
This product was just one of 9 items ordered, that were sent altogether, and the overall Amazon packaging was excellent, as usual. Alas, this item although it appeared to be new, arrived in bad condition. There are 2 DVD cases inside the box, the first case contains series 1 & 2, plus the Christmas Special at Downton Abbey. The case itself arrived damaged internally, with many of the plastic clips broken. One of the discs is severely scratched to the point where the player could not read the content; , and another disc played ok for the most part, but then words and mouth movements did not syncronise - I checked this out several times, and, it happened on each occasion at exactly the same place. The second case arrived undamaged, thank goodness, but yet again some of the DVD recording was not of good quality, and, on inspecting the Christmas Special in Scotland, that disc was covered in greasy fingerprints
I think it is probably right to say, that this item was not new, and had probably been sent back by someone else before. That being the case, it should have been inspected properly, and removed / sent back to the manufacturer, or simply destroyed, so that nobody else suffered as I did.
It should be said, this has been my first complaint after many years of buying books, DVDs and other items through Amazon, whose service has been second to none until now.