2 of 4 people found the following review helpful
1.0 out of 5 stars
Don't Buy from Fonz Mania or Amazon Market Place, they let you down., 6 Jun 2012
Bought this item in good faith from Fonz Mania through Amazon Market Place. Although the product was fine when it arrived, in the first 3 months it went faulty; lost the programmed stations and will not reprogramme. Under the Supply of Goods Act the seller (Fonz Mania) is responsible for the replacement of this item but they refuse to acknowledge this, unfortunately so do Amazon! Although the product was sold to us by a company linked to Amazon they have chosen to ignore this fact and their 'A-Z Guarentee' does not cover faulty items more than 14 days old either. This is rubbish, both companies are a shambles.
Unfortunately, this is not the first time Fonz Mania have tried to side step their responibilities as 'the seller', they have done this several times before and they just hope that the purchaser will get fed up chasing them and just go away. Not this time.
I have been chasing a replacement now for 2 weeks, I have sent no end of emails to both Amazon and Fonz Mania and neither of them have responded with any significant help or support. Amazon have now said they will have nothing to do with it! They are the company who put me in touch with Fonz Mania in the first place! I am now looking at taking this further but I shouldn't have to, it is a waste of my time and theirs, all they have to do is send a replacement out and I will send the faulty one back. Simple really isn't it?
I purchased the item as it did everything I was looking for including; the radio being DAB, waking up to a choice of ipod or radio, 2 alarm settings and the ability to dim and even turn off the back light of the clock. It was great until it went faulty.