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Yam Yam (UK)

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Wacom Intuos4 PTK-640 Medium A5 Graphics Tablet
Wacom Intuos4 PTK-640 Medium A5 Graphics Tablet

93 of 102 people found the following review helpful
1.0 out of 5 stars Wacom dropped the ball..., 29 Dec 2009
I cannot recommend this product to anyone as the nib issue is too great to ignore. They have designed a great, feature loaded product which is left completely useless because of the speed at which nibs wear down, leaving the user in a committed cycle of constantly buying nib replacements and worrying about scratching the tablet surface. The point of this product is enable to "free you up" digitally to work creatively. How can you do that when you are constantly thinking about the wear this product is taking? I am not talking about long term wear - the nibs on these can literally be going down and scratching the tablet in hours.

I would urge anybody thinking about this product to think about this carefully - look at Wacom's own support forum for the anger people have about this. Wacom have known about this issue for months and just can't be bothered to sort it - after all, they know people will be locked in the cycle of buying more nibs from them...

I love Wacom's previous products and their approach, so I am as baffled as anyone else as to how they completely screwed up and will not listen to the massive feedback they are getting with this issue.

I returned my product - utter garbage.

***UPDATE*** The complaints about the nib issue on Wacom's Europe forum now run into 64 pages long! It's full of frustration from many customers, with Wacom basically ignoring the problem now. This is now over a year and still nothing has been done. This is extremely poor performance and service by Wacom. Again, I suggest customers give this product a wide berth as Wacom obviously have no intention of fixing it nor indeed do they care about the huge amount of poor feedback they are getting about it. Customers come last at Wacom.
Comment Comments (18) | Permalink | Most recent comment: Sep 26, 2013 9:12 PM BST

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