2 of 2 people found the following review helpful
1.0 out of 5 stars
Written in fluffy project manager speak, 8 Oct 2013
I had high hopes for this book, but after reading about 100 pages from the three different parts, I can't recommend this book. It reads like it's written by lot of different project managers in corporate legalese. The use case chapter reads like pitches for the different companies. You have to stop at every sentence trying to boil down what it would read like if it was written clear-cut. The methods listed seems to have been thrown in without a critical view of value - this might be a weakness of service design itself, since it's such a new area of thinking.
I really want this book to be written in a clear-cut language, because I want to learn more about service design - but this book is a pain to read it you want to part with some valuable information for your own work.