14 of 14 people found the following review helpful
5.0 out of 5 stars
True to life, 22 Aug. 2009
I really enjoyed this book. It gave me an insight into what it's really like to sit on the other side of the conveyor belt! The fact it is written as the recession bites, people lose their jobs, and others tighten their belts, makes it like a snapshot of modern British history! True to life, it has its moments where you laugh at the job; share stories with those you come into contact with; try to make a little difference to those who are trying to get by; and wonder about those people who never seem to smile! You also start to question why "is the customer is always right"? Recommended!