4 of 6 people found the following review helpful
4.0 out of 5 stars
A very great handbook for a start, 2 Aug 2012
If you are new to service design, this book could be very helpful for you. Love the quality of the book although it's paperback. Everything is the same except for the cover. It's lighter in weight compare to the usual ones. I carry this book almost everywhere, because it's so light and handy. This would be a start for service design students to learn about service design tools and a little about what is currently in the industry.