20 of 20 people found the following review helpful
1.0 out of 5 stars
awful unreliable company, 2 Mar. 2014
"Rowling Leather expert"
To whom it may concern at amazon.
I am writing to complain about one of your market sellers.
The item was not as described in a multitude of ways.
The issues are:
· Broken clasp on the lid,
· Broken front flap,
· Marks/scratches over the unit,
· Damaged front as a result of the clasp,
· Lid was not stuck correctly so is peeling from the main body.
This item is in very poor condition and I am really not happy with my purchase.
The company was hard to deal with, as I returned one item, to which they never responded to, and i had to keep pestering them for a reply.
They then took a long time to resend to then find YET more problems with the second box worse than the first!
When I approached a second time I discovered that the company was not even based in the UK just had a random distributor here sending out the boxes, which were not as described, the items I received didn’t even look like the box on the website!
This company is very unorganised and lacks the competence I would expect, they have no values for customer satisfaction as after the second box the company was not even willing to give any form of compensation (eg. Another decent quality box!) they thought it was ok to refund the postage of the first return as a good will gesture, NO that is what is stated in their policy that has been put in place by Amazon but they expect the customer to pay!!
An awful company and i strongly recommend you avoid!