2 of 3 people found the following review helpful
3.0 out of 5 stars
NOT WILTON!, 20 Mar. 2013
I have rated this 3 star as have not yet used it so it is probably ok.
What has annoyed me is that I paid strong money for a Wilton nozzle as described, however it is Jem.
Still a good make - but I don't like receiving something that I am not expecting.
If an email had been sent first explaining that it is a Jem nozzle and not Wilton I would have been happy to accept that.
It just annoys me when companies think it is ok to presume we as the consumer will just accept this .... Which I suppose I probably have!
If you cannot supply what has been ordered but can offer an alternative, inform your customer first.
It's just common courtesy to inform your customer of a change prior to delivery ....if they had done that first I would have been saying more positive things here!
....or simply state that it may be a Wilton or Jem nozzle that is shipped.