1.0 out of 5 stars
SHOCKING DO NOT BUY!, 25 Feb 2013
I purchased this ladder to paint the side of my house. After only going up and down once at full extension the Rivetts on the base extension of the ladder snapped which sent me falling over 10ft.
I sent the seller feedback and explained that the ladder had broken and i would like it to be replaced, in which the seller requested photos of the damage, i sent more than 6 pictures to the seller over 3 months ago a had no repsonse. I chased them about this and was told this item is now out of warrenty even though the complaint was made over 4 months ago now and this i completly down to the product not the user as i am a trained fire fighter and use much larger ladders on a weekly basis.
I would recommend that no-one buys from this company as the quality of the products are shocking and the customer services are even worse. I spent over £100 on a ladder and yet after only one use the ladder is now unusable!
If you would like to see pictures please contact me through my Amazon account.