2 of 3 people found the following review helpful
5.0 out of 5 stars
Practical, transferable and effective, 16 April 2014
This book was recommended as part of a course - from the beginning it was well written, with practical application and useful metaphors to every day situations. This book is suitable for different professions and people in general who want to improve their assertiveness. You'll come away with practical tips you can implement straight away. Recommend this for everyone. Great reading!!!!!